Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHEILA DECHURCH CARFLEY

DuBois,PA

Summary

Accurate banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue generation and customer loyalty. Persuasive in communication and analytical in solving customers' problems.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Universal Banker

Farmers National Bank Of Canfield
Dubois , Pa
05.2023 - Current
  • Processed customer transactions efficiently at Farmers National Bank of Canfield.
  • Assisted clients with account inquiries and product information.
  • Educated customers on banking services and digital tools available.
  • Maintained accurate records of transactions and customer interactions.
  • Resolved customer issues promptly to ensure high satisfaction levels.
  • Promoted financial products to meet client needs and preferences.
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.

Account Representative

Mariner Finance
Dubois , Pa
09.2022 - 03.2023
  • Managed client accounts to foster strong relationships and retention.
  • Processed loan applications efficiently using company software, ensuring quick turnaround.
  • Provided tailored financial advice on loan options and terms to clients.
  • Conducted follow-up calls to address client concerns and enhance satisfaction levels.
  • Executed collection calls to recover outstanding debts, improving cash flow.

Head Teller

Farmers National Bank Of Emlenton
DuBois, PA
09.2020 - 09.2022
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Kept teller window areas clean, organized and fully stocked.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Completed monthly audits and managed overdraft reports.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

Financial Solutions Specialist

First Commonwealth Bank
DuBois, PA
05.2018 - 09.2020
  • Cross trained in multiple areas of the bank: Process teller transactions, uncover opportunities to enhance client relationships, perform daily operational tasks to ensure compliance in the branch, work with other team members to meet monthly sales and service goals, assist clients with loan applications, and open new accounts
  • On a rotating monthly basis, monitor a number of systems and reports to ensure compliance within the branch to local requirements as well as federal, maintain vault and ensure proper cash flow for branch, as well as balance ATM.
  • Managed Home Equity loans, personal loans, vehicle loans to meet customer needs.

Sales, Design Consultant

Miller Brothers Furniture
DuBois, PA
02.2017 - 05.2018
  • Assisted clients by recommending merchandise based on their needs
  • Prepared sales agreements and service orders
  • Prepared and maintained client files, as well as followed up with new and existing clients.

Seasonal Sales Associate

PA Fine Wine and Good Spirits
DuBois, PA
11.2016 - 12.2016
  • Mainted stock room, and stocked shelves as needed
  • Filled client orders
  • Provided exceptional customer service
  • Maintained the cash drawers.

Salesperson and Finance Manager

Royers 322 Motors
DuBois, PA
06.2014 - 06.2016
  • Recommended and assisted customers select vehicles based on their needs
  • Fielded an average of twenty customer service calls per day
  • Prepared applications and sales contracts, did title work, prepared PennDOT documents, and maintained PennDOT compliance.

Sales Associate

Your Jewelry Box
DuBois, PA
09.2013 - 06.2014
  • Provided excellent customer service by recommending jewelry based on wants and needs, as well as maintaining “wish lists” for repeat clients to deepen the customer relationship
  • Resolved any customer questions, concerns, or problems
  • Opened and closed the store, maintained cash box, logged in jewelry, inventoried jewelry, balanced sales each day, and prepared bank deposits.

Resource Recovery Officer

S&T Bank
Brockway, PA
04.1986 - 12.2012
  • Created and retained customer files for charge offs and collections
  • Performed asset recovery, and went to magistrate hearings on behalf of the bank to ensure a greater probability of recovery
  • Grew knowledge of bankruptcy, repossession, skip tracing, negotiations, and collection strategy
  • (During my tenure at S&T Bank, I started as a teller, and grew my career to a Resource Recovery Officer)

Education

Associate of Applied Science -

Westwood College Online
01.2012

Skills

  • Excellent communication skills
  • Exceptional customer service
  • Strong sense of banking ethics
  • Cash handling experience

Certification

  • PA Notary
  • NMLS

Timeline

Universal Banker

Farmers National Bank Of Canfield
05.2023 - Current

Account Representative

Mariner Finance
09.2022 - 03.2023

Head Teller

Farmers National Bank Of Emlenton
09.2020 - 09.2022

Financial Solutions Specialist

First Commonwealth Bank
05.2018 - 09.2020

Sales, Design Consultant

Miller Brothers Furniture
02.2017 - 05.2018

Seasonal Sales Associate

PA Fine Wine and Good Spirits
11.2016 - 12.2016

Salesperson and Finance Manager

Royers 322 Motors
06.2014 - 06.2016

Sales Associate

Your Jewelry Box
09.2013 - 06.2014

Resource Recovery Officer

S&T Bank
04.1986 - 12.2012

Associate of Applied Science -

Westwood College Online

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