DIANA MENDOZA ZARATE
Escondido,CA
Summary
Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.
Overview
7
7
years of professional experience
Work History
Universal Banker
Citibank
Escondido, CA
04.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Sales Associate
Marc Jacobs, Carlsbad
Carlsbad
07.2023 - Current
- Greet and assist on average 35 customers per day on selecting the best leather goods for their needs, or wants
- Demonstrated the ability to work independently and part of a team to exceed customer service and store sale goals
- Perform general store upkeep during hours and after closing, including cleaning and maintaining product displays
- Developed and maintained professional relationships by portraying an engaging attitude with clients by delivering exceptional customer service
- Showed initiative to assist managers, and members in handling customers, cash operations when needed
Seasonal Cashier
The Honey Baked Ham Co, Escondido
Escondido
11.2021 - 06.2023
- Engaged customers in pleasant conversation which completing cash
- Give customers full attention and attend to their needs.
- Kept a clean, organized and well-stocked cash register desk.
- Kept customers happy by quickly processing payments and bagging purchases.
Sales Associate
The Home Depot, Oceanside
Oceanside
07.2022 - 04.2023
- Greeted customers and asked questions to assess needs.
- Engaged customers in friendly conversation while tending to their needs.
- Maintained a clean, proper department for opening shift associates.
- Kept store shelves stocked and presentable.
- Quickly resolving issues and offering expert assistance.
- Followed safety protocols regarding spills, tending to hazard materials, and disposal of such.
Door Greeter
The Honey Baked Ham Co, Escondido
Escondido
11.2019 - 04.2021
- Greeted incoming guests with a smile and positive tone.
- Answered customers’ questions and promoted the benefits of the product.
- Served free samples to customers as they entered the store.
Assistant Secretary
Genesis Landcare & Irrigation, Oceanside
Oceanside
04.2018 - 05.2019
- Learned to use different software to manage a client's bill summary or an estimate's pending approval.
- Answered phone calls and ensured to promote the latest landscape technology for water conservation or management.
- Able to use Quickbooks, Word, Powerpoint and Microsoft Outlook in a skilled manner.
Education
High School Diploma -
El Camino High
06.2022
Associate of Science - Paralegal Studies
San Diego Miramar College
San Diego, CA05-2026
Skills
- Adaptable
- Problem-solving skills
- Flexible
- Branch operations
- Resourceful
- Document preparation
- Team collaboration
- Excellent communication skills
- Customer service
- Professional demeanor
LANGUAGES
English - Fluent
Spanish - Native
Timeline
Universal Banker
Citibank
04.2024 - Current
Sales Associate
Marc Jacobs, Carlsbad
07.2023 - Current
Sales Associate
The Home Depot, Oceanside
07.2022 - 04.2023
Seasonal Cashier
The Honey Baked Ham Co, Escondido
11.2021 - 06.2023
Door Greeter
The Honey Baked Ham Co, Escondido
11.2019 - 04.2021
Assistant Secretary
Genesis Landcare & Irrigation, Oceanside
04.2018 - 05.2019
High School Diploma -
El Camino High
Associate of Science - Paralegal Studies
San Diego Miramar College