Shane Sparacello
Bayonne
Summary
Universal Banker/Teller at BCB Bank, adept in transaction processing and customer service. Trained in risk management and banking law compliance, ensuring secure and efficient financial transactions. Proven leadership at Planet Fitness over the course of 7 years. Handling customer issues, training employees and maintaining a large staff to ensure smooth operations. Friendly and determined and willing to learn new skills to improve my work ability.
Overview
9
9
years of professional experience
Work History
Universal Banker/Teller
BCB Bank
12.2022 - Current
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Handle high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Counted, verified and handled bank deposits and armored car transactions.
Club Manager/Customer Service Representative
Planet Fitness
03.2016 - 12.2022
- Raised club traffic and brand reach
- Recruited, hired, and trained staff
- Handled customer billing and issues with memberships
- Cleaned and maintained the gym for weekly and monthly inspections
- Monitored cash flow and accounting
- Investigated and resolved customer inquiries and complaints quickly.
- Assigned work to staff, set schedules
- Created and maintained detailed reports of daily, weekly and monthly operations.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06-2009
Skills
- Client confidentiality
- Transaction processing
- Currency exchange
- Document verification
- Cash drawer balancing
- Banking law compliance
- Risk management evaluation background
- Strong sense of banking ethics
- Policy implementation
- Customer service
- Risk management
- Branch operations
Timeline
Universal Banker/Teller
BCB Bank
12.2022 - Current
Club Manager/Customer Service Representative
Planet Fitness
03.2016 - 12.2022
High School Diploma -
Bayonne High School
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