Riley Roberts
Lacey Lakeview ,Texas
Summary
Adept Lube/Service Technician with a proven track record at Hillsboro CDJR, enhancing customer satisfaction through expert vehicle maintenance and efficient problem-solving. Mastered diagnostic tools and continuous learning, boosting operational efficiency and team collaboration. Known for exceptional customer service and a continuous learning mindset, ensuring high-quality automotive care and increased repeat business.
Overview
1
1
year of professional experience
Work History
Lube/Service Technician
Hillsboro CDJR
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
- Assisted management with inventory control, ordering necessary parts and supplies to maintain efficient operations.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Continually expanded knowledge of automotive systems through ongoing training seminars, workshops, and certifications.
- Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
- Improved team efficiency through effective communication and collaboration during high-volume appointment periods.
- Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
- Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
- Increased repeat business through exceptional customer service and thorough explanations of services performed on the client''s vehicle.
- Streamlined record-keeping processes by accurately documenting completed services, parts used, and corresponding costs in the company database.
- Provided support to coworkers during high volume shifts, demonstrating teamwork and collaboration for consistent service quality.
Education
In Progress - Automotive Mechanics
TSTC
Waco, Texas High School Diploma -
Connally High School
Waco, TX05.2023
Skills
- Fluid Replacement Proficiency
- Vehicle Inspection Expertise
- Continuous learning mindset
- Preventative Maintenance Planning
- Air Filter Replacement
- Suspension System Know-How
- Quality assurance standards
- Diagnostic Equipment Operation
- Drive Belt Inspection
- Wheel Alignment Techniques
- Inventory Control Practices
- Tire Rotation Knowledge
- Automotive Tools Usage
- Coolant System Maintenance
- Oil Change Mastery
- Steering System Experience
- Transmission Service Understanding
- Brake System Familiarity
- Exhaust System Assessment
- Tire Changing and Rotation
- Customer Service
- Problem-Solving
- Oil Changes
- Replacing parts
- Tire Rotations
- Inspecting vehicles
- Multi-point inspection
- Vehicle Inspection
- Mechanical Troubleshooting
- Fluid Checks
- Willing to Learn
- Time Management
- Hardworking and Dedicated
- Team Player
- Maintenance and repairs
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Valid Driver's License
- Workshop Organization
Timeline
Lube/Service Technician
Hillsboro CDJR
10.2023 - Current
In Progress - Automotive Mechanics
TSTC
High School Diploma -
Connally High School
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