Riley Ross
Big Rapids,MI
Summary
Operations leader experienced in inventory management, supervising culturally diverse teams, and exceeding sales goals. Skilled in streamlining workflows, boosting customer satisfaction, and maintaining strict quality compliance. Effective communicator with a proven ability to lead, plan, and optimize performance.
Overview
7
7
years of professional experience
Work History
Deli Supervisor
Creative Dining Service
08.2024 - 03.2025
- Supervised international & full-time staff in high-volume dining environment serving 1,000 meals daily.
- Managed inventory & ordering, achieving weekly cost savings of $3,500 through strategic planning.
- Developed & implemented SOPs, significantly improving workflow, compliance, & service efficiency.
Sales Representative
Simcell Wireless, Cricket
10.2023 - 05.2024
- Exceeded location sales targets by tailoring product & plan recommendations to customer needs.
- Managed inventory efficiently, ensuring consistent product availability & timely ordering.
- Successfully communicated with diverse & non-English-speaking customers, resulting in high satisfaction ratings.
Pool Manager
City of Kalamazoo
05.2018 - 08.2018
- Awarded Gold Standard Award (June 2018) for exceptional performance & commitment to quality.
- Managed guest relations, promptly resolving issues to ensure a positive visitor experience.
- Ensured compliance with health & safety standards through rigorous facility maintenance.
- Planned & executed events, ensuring smooth operations & successful outcomes.
Education
Bachelor of Science - Business Administration
Ferris State University
Big Rapids, MI05-2023
Skills
- Team Leadership
- Inventory Management
- Customer Relations
- Strategic Planning
- Multilingual Communication
- Compliance
- Event Planning
- Technical Proficiency
Timeline
Deli Supervisor
Creative Dining Service
08.2024 - 03.2025
Sales Representative
Simcell Wireless, Cricket
10.2023 - 05.2024
Pool Manager
City of Kalamazoo
05.2018 - 08.2018
Bachelor of Science - Business Administration
Ferris State University
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