Riley Schwartz
Newaygo,MI
Summary
I am a hardworking and passionate job seeker with strong organizational skills eager to secure the entry-level Field Service Technician 1 position. I am a strong leader with proven expertise in staff training, customer service, and problem solving skills. My experience at Wisner and SUBWAY®Restaurants have allowed me to excell in fostering team growth. Multitasking, and enhancing customer satisfaction through effective problem-solving and communication. I am committed to maintaining high standards of excellence.
Overview
3
3
years of professional experience
Work History
Wisner Rents Canoes, Newaygo, MI — AM Manager
Wisner
06.2023 - Current
- Promoted a culture of continuous improvement by regularly evaluating and updating shift processes to enhance overall performance.
- Addressed staff performance issues proactively by providing constructive feedback and coaching opportunities for improvement on all shifts.
- Maximized customer satisfaction with prompt attention to their needs and resolving issues effectively.
- Provided exceptional customer service while managing employee performance, maintaining high standards of excellence throughout all shifts.
- Transport customers and equipment to various site locations, using buses with trailers.
- Loading and unloading equipment, such as canoes, kayaks, rafts and tubes.
- Minor construction projects and landscaping.
- Routine vehicle and equipment maintenance
- Facilitated strong communication between morning shift employees, leading to increased productivity and teamwork.
Subway, Newaygo, MI — Sandwich Artist/Shift Lead
SUBWAY®Restaurants
06.2021 - 05.2024
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Trained team members to prepare sandwiches and other items according to instructions.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business
- Operated the cash register with accuracy, ensuring proper handling of transactions. Handled drawer counts and end of night money drops.
Education
General Education
Grand Rapids Community College
Grand Rapids, MIHigh School Diploma -
Grant High School
Grant MI05.2022
Skills
- Team Leadership and staff management
- Food safety knowledge
- Staff Training and Development
- Task Delegation and scheduling
- Complex Problem-Solving
- Excellent communication skills
- Adaptable and self directed
Timeline
Wisner Rents Canoes, Newaygo, MI — AM Manager
Wisner
06.2023 - Current
Subway, Newaygo, MI — Sandwich Artist/Shift Lead
SUBWAY®Restaurants
06.2021 - 05.2024
General Education
Grand Rapids Community College
High School Diploma -
Grant High School
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