Riley Scully
Summary
Dedicated Ecommerce professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Ecommerce Marketing Manager
Ebay.com
02.2018 - Current
- Conducted market research to identify new opportunities and target markets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Devised content strategy to effectively engage target audiences.
Restaurant Server
Patina Restaurant Group
04.2013 - 11.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Science - Research And Development Management
University of Santo Tomas
Manila, PhilippinesSkills
- Client Meetings
- Customer Consultations
- Customer Demographics
- Product Promotion
- Product Enhancement Strategy
- Product LifeCycle Management
- Product Management
- Prospecting Clients
- Demand Generation
- Providing Feedback
- Product Presentation
- New Product Introductions
- Product Curation
- Search Engine Optimization Practices
- Customer Insight
- Customer Buying Habits
- Product Specifications
- Customer Satisfaction
- Value Proposition
- Operational Efficiency
- Display Campaigns
- Product Knowledge
- Web Traffic
Timeline
Ecommerce Marketing Manager
Ebay.com
02.2018 - Current
Restaurant Server
Patina Restaurant Group
04.2013 - 11.2019
Bachelor of Science - Research And Development Management
University of Santo Tomas