Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

RILEY SHAW

JOHNS ISLAND,SC

Summary

Experienced and skilled in overseeing front offices, possessing strong leadership and team management abilities dedicated to providing exceptional support to both staff and customers. Fostering a collaborative environment, working closely with team members to ensure efficient operations through trust and open communication. Performance-oriented and well-organized manager with a comprehensive understanding of financial and operational processes, effectively streamlining and optimizing workflows.

Overview

8
8
years of professional experience

Work History

Assistant Front Office Manager

Kiawah Island Golf Resort
05.2024 - Current
  • Collaborated with housekeeping, maintenance, and property management departments to ensure room availability and quality standards.
  • Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
  • Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
  • Ensured accurate billing procedures were followed consistently by front desk staff members.
  • Increased repeat business through personalized guest interactions and exceptional service delivery.
  • Coached employees through day-to-day work and complex problems.

Babysitter/Nanny

Various Families
01.2017 - Current
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
  • Spent a month nannying in London, England during Summer 2024 for a Clemson University professor.
  • Communicated positively with children and guardians.

Guest Services Agent

Kiawah Island Golf Resort
05.2022 - 08.2022
  • Provided quality customer service to guests of the resort both at check-in and throughout their stay.

Dance Instructor

Clemson Elite Dance Center
06.2020 - 06.2022
  • Planned and facilitated group and individual dance performances.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.

Childcare Provider

Clemson United Methodist Church
06.2017 - 08.2019
  • Maintained effective schedule balance between rest periods, active play and instruction.

Education

Bachelor of Science - Financial Management & Accounting

Clemson University
Clemson, SC
05.2024

Study Abroad
05.2023

Skills

  • Performance experience
  • Staff Training and Development
  • Instructional Techniques
  • Routine management
  • Employee Supervision
  • Activity Planning
  • Time management
  • Detail-oriented
  • Customer Service

Leadership Experience

  • Elected House Manager of Communications, Sigma Kappa, 2021-2022, Clemson, SC, Met bi-weekly with Clemson Housing to serve as a liaison for Sigma Kappa and Fraternity and Sorority Housing
  • Sigma Kappa violet group leader, Sigma Kappa, Educating and guiding a group of new members throughout their initiation process
  • Elected Traditions Chairwoman, Sigma Kappa, 2022-2023, 2023-2024, Clemson, SC, Organized and facilitated sorority involvement in First Friday Parade at Clemson University. Designed and managed the float build for Homecoming at Clemson University
  • Recruitment Counselor, Clemson Panhellenic, Fall 2022, Fall 2023, Led a group of women through the formal recruitment process by serving as a resource for those in need while also following all rules set in place by Clemson Panhellenic

Timeline

Assistant Front Office Manager

Kiawah Island Golf Resort
05.2024 - Current

Guest Services Agent

Kiawah Island Golf Resort
05.2022 - 08.2022

Dance Instructor

Clemson Elite Dance Center
06.2020 - 06.2022

Childcare Provider

Clemson United Methodist Church
06.2017 - 08.2019

Babysitter/Nanny

Various Families
01.2017 - Current

Bachelor of Science - Financial Management & Accounting

Clemson University

Study Abroad
RILEY SHAW