Summary
Overview
Work History
Education
Skills
Timeline
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Riley Shepherd

Summary

Motivated and detail-oriented professional with strong communication skills, and a collaborative approach. Brings a strategic mindset, eagerness to learn, and a commitment to supporting team goals, and driving efficiency in dynamic environments.

Overview

8
8
years of professional experience

Work History

Office Administrator

Easton Roofing
Kansas City, KS
07.2024 - Current
  • - Quickly learned and now proficient in Acculynx CRM, using it to manage project workflows, invoicing, and lead tracking.
  • - Prepare and issue accurate client invoices aligned with contract terms and product/service fulfillment, ensuring timely billing after services have been completed.
  • - Collaborate with the project scheduler to process building permits in compliance with all city and county regulations.
  • - Oversee weekly collections and payment processing, securing over $2 million to date, while maintaining accuracy and compliance.
  • - Coordinate daily schedules and appointments, ensuring timely communication between clients and internal teams, to optimize service delivery.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.

Warehouse Operative

Walker Loudermilk
Kansas City, MO
05.2017 - 06.2024
  • - Delivered face-to-face customer service by assisting clients with product retrievals and inquiries.
  • - Conducted cycle counts and annual inventories to reconcile stock discrepancies.
  • - Assisted in training new employees on safety protocols and operational procedures.
  • - Collaborated with a team of 4 to 6 members to ensure timely and scheduled shipping of products.

Education

Bachelor of Business Administration - Emphasis in Real Estate

University of Missouri–Kansas City
Kansas City, MO
05.2024

Skills

  • Conflict resolution
  • Effective verbal and written communication
  • Office 365 management
  • Customer relationship management
  • Attention to detail
  • Schedule management
  • Team collaboration
  • Problem solving and critical thinking

Timeline

Office Administrator

Easton Roofing
07.2024 - Current

Warehouse Operative

Walker Loudermilk
05.2017 - 06.2024

Bachelor of Business Administration - Emphasis in Real Estate

University of Missouri–Kansas City

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