Riley Swanson
Mesa,AZ
Summary
Dedicated Claim Specialist known for delivering high-quality results under tight deadlines. Expertise in claim processing, dispute resolution, and policy interpretation drives operational efficiency. Strong communication and negotiation skills enhance customer satisfaction and foster positive relationships within the industry. Aiming to leverage proven abilities to contribute to a dynamic team focused on continuous improvement.
Overview
12
12
years of professional experience
Work History
Claim Specialist
State Farm
Tempe, AZ
01.2023 - Current
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Conducted periodic reviews of closed files to ensure compliance with state regulations and company guidelines.
- Determined liability, compensability, and benefits due on each claim.
CNC Machine Operator
SMF Inc.
Minonk, IL
08.2022 - 12.2022
- Operated hoists, cranes and other material handling equipment to lift heavy work pieces or move loads.
- Maintained specifications by observing drilling, grooving, and cutting, including turning, facing, knurling, and thread chasing operations.
- Analyzed engineering designs and determined most efficient sequence of operations.
- Checked completed workpieces against specifications to assess conformance.
- Troubleshot issues related to tooling or programming errors using problem solving techniques.
Utility Locate Technician
ELM Utility Services
Phoenix, AZ
02.2022 - 07.2022
- Responded to emergency situations quickly that arose following illegal excavations and provided effective remediation.
- Located underground utilities prior to work being completed.
- Identified and sketched locations of utility lines and marked areas of existing utilities for future usage.
- Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
Network Administrator
US Army
Fort Bliss, TX
01.2013 - 09.2021
- Provided technical support for local area networks, wide area networks and Internet connections.
- Analyzed intricate server issues and supported large enterprise and business-critical applications.
- Provided training sessions for end-users on how to use various software applications or hardware devices.
- Analyzed equipment performance records to determine need for repair or replacement.
- Maintained inventory records of all hardware components used in the network environment.
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ09-2025
Skills
- Legal compliance
- Financial acumen
- Policy interpretation
- Claims investigation
- Claims analysis
- Documentation
- Organizing and prioritizing work
- Problem-solving abilities
Timeline
Claim Specialist
State Farm
01.2023 - Current
CNC Machine Operator
SMF Inc.
08.2022 - 12.2022
Utility Locate Technician
ELM Utility Services
02.2022 - 07.2022
Network Administrator
US Army
01.2013 - 09.2021
Bachelor of Science -
University of Phoenix
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