Jessica Linder
Killeen,TX
Summary
Versatile professional with a proven track record at Foundever, excelling in financial acumen and critical thinking. Skilled in policy interpretation and legal compliance, I significantly enhanced client experiences and streamlined banking processes. My mentoring background further showcases my decision-making abilities and dedication to fostering growth and resilience in challenging environments.
Claims professional with extensive experience in managing and resolving insurance claims. Recognized for delivering high-quality service and achieving positive resolutions. Known for exceptional teamwork, adaptability, and proficiency in claims processing and customer service.
Overview
5
5
years of professional experience
Work History
Claim Specialist
Triple Impact Connections
02.2024 - Current
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Generated, posted and attached information to claim files.
Geospatial Engineer
US Army
01.2023 - Current
- Managed GIS databases and modified parameters for different needs.
- Created effective maps, charts and other images based on project-specific requirements.
- Collected, compiled or integrated Geographic Information Systems (GIS) data, remote sensing or cartographic data for inclusion in map manuscripts.
- Used Geographic Information Systems technology and equipment to produce detailed maps.
Bank Customer Service Representative
Foundever
02.2022 - 07.2023
- Facilitated successful loan applications for clients by guiding them through the process step-by-step while adhering to lending guidelines.
- Contributed to the growth of the bank''s customer base through effective cross-selling techniques and personalized service recommendations.
- Streamlined banking processes for increased efficiency and improved client experience.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
Mentor/Tutor
Milk and Honey
12.2019 - 12.2021
- Assisted youth with homework assignments, sports, and fitness, art and literacy.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Education
Baccalaureate - History
Clark Atlanta University
Atlanta, GA05.2021
Skills
- Policy interpretation
- Legal compliance
- Financial acumen
- Claims investigation
- Critical thinking
- Decision-making
Timeline
Claim Specialist
Triple Impact Connections
02.2024 - Current
Geospatial Engineer
US Army
01.2023 - Current
Bank Customer Service Representative
Foundever
02.2022 - 07.2023
Mentor/Tutor
Milk and Honey
12.2019 - 12.2021
Baccalaureate - History
Clark Atlanta University
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