Riley Zetterstrom
Round Rock,TX
Summary
Hardworking and self-motivated to achieve my goals and keep my path on the right track. Passionate about costumer service and creating connections with everyone. Knowledgeable with handling tough situations while maintaining a positive attitude. Lots of experience in communicating and navigating situations with teamwork.
Overview
3
3
years of professional experience
Work History
Special Education TA
McCallum High School
02.2024 - 08.2024
- Worked in the McCallum High School Special Education department supporting two students one on one throughout the year
- Accompanied them to specific classes and helped support them with homework and daily activities
- Worked as an inclusion TA for English and Geometry classes
- Floated around the class to support students with questions and assignments
- Supported students academically and emotionally with stress and overload
- Kept charts and graphs on progress
- Worked closely with several teachers on how to better support students' needs
Server
Cheddar's Scratch Kitchen
09.2023 - 02.2024
- Greeted guests upon arrival in my section
- Provided complimentary croissants within the company's policy time and ran my orders to my tables
- Problem solved with guests upon specific requests including allergies, table placements and their schedules regarding time
- Prioritized relating to guests to insure they felt welcome and had a good experience at the restaurant
Barista
Starbucks
01.2022 - 01.2023
- Greeted guests upon arrival
- Worked making drinks, warming station, front register and window, along with closing duties
- Provided guest resolutions and helped problem solve
- Responded to specific requests and made sure needs were met
Education
Master of Science - Criminal Justice
Austin Community College
04-2027
High School - Business
Round Rock High School
05-2023
Skills
- Customer Service
- Positive Attitude
- Problem Solving
- Calm & Patient
- Multitasking
- Interpersonal Skills
- Active Listening & Communication
- Teamwork & Relationship Building
Timeline
Special Education TA
McCallum High School
02.2024 - 08.2024
Server
Cheddar's Scratch Kitchen
09.2023 - 02.2024
Barista
Starbucks
01.2022 - 01.2023
Master of Science - Criminal Justice
Austin Community College
High School - Business
Round Rock High School
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