Rima Abdul Hadi

McLean,VA

Summary

WordPress support specialist with hands-on experience maintaining websites, resolving technical issues, and optimizing site performance. Strong background in plugin and theme updates, troubleshooting broken sites, and handling support tickets with clear client communication. Equipped with solid front-end skills and a reliable record of managing multiple sites and tasks with accuracy and attention to detail.

Overview

years of professional experience

Certification

Work History

Web Developer & Digital Content Manager

Shiphop LLC

USA

03.2023 - 06.2024

Managed and updated multiple WordPress pages, including troubleshooting layout, styling, and plugin-related issues.
Performed regular plugin, theme, and core updates to maintain stability and compatibility.
Improved site load speed and fixed functionality issues affecting user experience.
Monitored site performance metrics and resolved errors affecting uptime or responsiveness.
Built and maintained conversion-focused WordPress pages and landing experiences that supported paid media and email campaigns.
Implemented tracking (pixels, tags, UTM parameters), and verified events to ensure accurate attribution across Google Analytics and platform dashboards.
Produced weekly performance reports and simple Looker Studio views covering spend, CTR, CPA, ROAS, and cohort retention, with clear recommendations.
Drove A/B tests on creative, landing pages, and audiences; documented results, and rolled out winning variants.
Managed content calendars and coordinated asset delivery, maintaining strict attention to file specs and naming conventions.

FRONT-END DEVELOPMENT INTERN

The Brand Executives

Dallas, USA

09.2022 - 01.2023

Developed scalable front-end components using React and JavaScript.
Designed interactive UI elements in Figma and converted them into responsive web pages.
Debugged and optimized code for performance and cross-browser compatibility.

Part-Time Instructor

Baroodycamps

04.2022 - 01.2023

Conducted hands-on activities to help students understand difficult concepts.
Demonstrated how to use different software tools related to coding.
Provided technical support and troubleshooting assistance to students during class sessions.
Monitored student progress and provided additional support if needed.
Explained complex concepts in an easy-to-understand manner.
Applied creative instruction methods to promote student learning objectives.

Web Developer

Intersoft

Amman, Jordan

07.2016 - 08.2017

Collaborating with senior developers to design, develop, and implement responsive web applications.
Writing clean, efficient, and well-documented code using HTML, CSS, and JavaScript.
Assisting in troubleshooting and debugging issues to ensure optimal website performance across different browsers and devices.
Participating in code reviews and providing constructive feedback to improve code quality and maintainability.
Learning and adapting to new technologies and methodologies to stay current in the rapidly evolving field of web development.
Supporting the development team in various tasks, including website maintenance, updates, and enhancements.
Communicating effectively with team members and stakeholders to gather requirements and ensure project objectives are met.

Education

Bachelor Degree - Computer and Electrical Engineering

Al-Balqa' Applied University-Faculty of Engineering Technology

Skills

WordPress Support: site edits, plugin/theme updates, performance optimization, broken site fixes, uptime issues, backups,Basc DNS troubleshooting
Programming: JavaScript (ES6), HTML5, CSS3, React, Bootstrap
Software development: object-oriented programming, JavaScript, data structures, and algorithms

Tools and platforms: Git, Jira, Figma, WordPress, Google Analytics, Meta Ads, Klaviyo, Excel,Google Ads
Debugging & Testing: Chrome DevTools, tag validation, cross-browser checks, version control