Rima Hunter
Covington,GA
Summary
Detail-oriented healthcare professional with ten years of customer service experience specializing in insurance billing and coding. Proven track record of improving operational efficiency and patient satisfaction through solution-focused problem-solving and team collaboration. Proficient in data entry and adept at managing high-pressure situations in production environments, achieving 100% accuracy in patient information handling.
Overview
9
9
years of professional experience
Work History
Lab Assistant
Quest Diagnostics
01.2024 - Current
- Inspected lab equipment to ensure quality assurance in a fast-paced production environment.
- Processed and prepared lab specimens for delivery to different departments
- Data entry processing over 50 WPM efficiently to ensure rapid lab results
Customer Service Representative
Vacasa
02.2021 - 12.2023
- Efficiently assisted over 700 customers per day with technical and billing support via telephone, chat, and e-mail.
- Risk mitigation and reputation management leading to improved customer satisfaction and retention
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Patient Access Coordinator
Piedmont HealthCare
06.2015 - 02.2021
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, and general inquiries.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information.
- Coordinated patient access processes, ensuring accurate entry of personal health information into Meditech and EPIC EHR systems, verified insurance coverage, and managed medical billing and claims,
- Assisted in staff training on new procedures, policies, and software applications to improve the overall department performance.
Education
High School Diploma -
Rockdale County High School
Conyers, GA05.2015
Skills
- Computer Skills and Software
- Healthcare Billing Insurance Claims
- Data Entry
- Quality Assurance
Timeline
Lab Assistant
Quest Diagnostics
01.2024 - Current
Customer Service Representative
Vacasa
02.2021 - 12.2023
Patient Access Coordinator
Piedmont HealthCare
06.2015 - 02.2021
High School Diploma -
Rockdale County High School
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