A versatile professional recognized for consistently achieving success in operational improvements and strategic planning. With extensive experience in policy development and staff management, I have positively impacted team morale and productivity. Known for exceptional telephone etiquette, I maintain professionalism and a positive demeanor in all interactions. I am highly adaptable to change and excel in fast-paced, high-pressure environments, ensuring optimal performance and outcomes.
Client Payment Processing and Account Management
• Processed client payments and accurately updated account balances, ensuring prompt and efficient financial transactions.
Customer Service and Issue Resolution
• Addressed client inquiries, resolved concerns, and escalated complex issues to management as needed, ensuring a high level of customer satisfaction.
Professional Visitor Reception and Assistance
• Greeted and welcomed visitors with professionalism, providing knowledgeable and courteous assistance to ensure a positive experience.
Multi-Line Telephone System Management
• Operated a high-volume, multi-line phone system, independently handling over 200 calls daily, efficiently routing inquiries and requests.
Mail and Correspondence Handling
• Sorted, received, and distributed internal and external mail between departments, ensuring timely delivery of important documents.
Office Inventory and Supply Management
• Monitored office inventory, restocking supplies and placing purchase orders to maintain optimal stock levels for seamless operations.
Freight Negotiations and Logistics Management
• Effectively negotiate freight rates and terms with carriers to optimize transportation costs while maintaining service quality.
• Ensure timely communication and coordination with all stakeholders to meet delivery schedules.
Driver Dispatching and Route Planning
• Assign and dispatch drivers based on load requirements and driver availability, ensuring efficient route planning to meet delivery deadlines.
• Monitor driver progress and address any issues that arise during transport.
Pre-Employment Testing Coordination
• Organize and schedule pre-employment drug testing and background checks in compliance with company policies and legal requirements.
• Ensure timely completion of tests to expedite the onboarding process for new hires.
Customs Clearance and Border Crossing
• Prepare and submit necessary documentation for customs clearance to ensure smooth border crossings for goods.
• Liaise with customs authorities to resolve any issues and avoid delays.
Permit Renewal and Compliance
• Manage the renewal of permits and licenses required for transport and operational compliance, ensuring all documents remain current and in accordance with regulations.
• Monitor expiration dates and proactively handle renewals to avoid disruptions.
Compassionate
Punctual
Prompt
Bilingual
Time Management
Active Listening
Customer Service