Rimplejeet Kaur

Client Payment Processing and Account Management

• Processed client payments and accurately updated account balances, ensuring prompt and efficient financial transactions.

Customer Service and Issue Resolution

• Addressed client inquiries, resolved concerns, and escalated complex issues to management as needed, ensuring a high level of customer satisfaction.

Professional Visitor Reception and Assistance

• Greeted and welcomed visitors with professionalism, providing knowledgeable and courteous assistance to ensure a positive experience.

Multi-Line Telephone System Management

• Operated a high-volume, multi-line phone system, independently handling over 200 calls daily, efficiently routing inquiries and requests.

Mail and Correspondence Handling

• Sorted, received, and distributed internal and external mail between departments, ensuring timely delivery of important documents.

Office Inventory and Supply Management

• Monitored office inventory, restocking supplies and placing purchase orders to maintain optimal stock levels for seamless operations.

Freight Negotiations and Logistics Management

• Effectively negotiate freight rates and terms with carriers to optimize transportation costs while maintaining service quality.
• Ensure timely communication and coordination with all stakeholders to meet delivery schedules.

Driver Dispatching and Route Planning

• Assign and dispatch drivers based on load requirements and driver availability, ensuring efficient route planning to meet delivery deadlines.
• Monitor driver progress and address any issues that arise during transport.

Pre-Employment Testing Coordination

• Organize and schedule pre-employment drug testing and background checks in compliance with company policies and legal requirements.
• Ensure timely completion of tests to expedite the onboarding process for new hires.

Customs Clearance and Border Crossing

• Prepare and submit necessary documentation for customs clearance to ensure smooth border crossings for goods.
• Liaise with customs authorities to resolve any issues and avoid delays.

Permit Renewal and Compliance

• Manage the renewal of permits and licenses required for transport and operational compliance, ensuring all documents remain current and in accordance with regulations.
• Monitor expiration dates and proactively handle renewals to avoid disruptions.