Rina Esashi
Boykins,VA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Housekeeper
Holiday Inn Express Hotel
Hampton, VA
02.2023 - 08.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
Stoker
Kohl's
Newport News, VA
09.2022 - 01.2023
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Assisted customers in locating products on the shelf or in the backroom.
- Unloaded delivery trucks and verified contents against invoices.
- Ensured all products were correctly priced and tagged before stocking shelves.
Data Entry Clerk
KDDI Evolva
, Japan
10.2021 - 11.2021
- Ensured compliance with all relevant rules and regulations governing data entry activities.
Education
Bachelor of International Relationship - International Relations
Miyagi Gakuin Women's University
Japan03-2014
Skills
- Guest Relations
- Supply Inventory Management
- Safe cleaning with chemicals
- Residential Cleaning
- Restroom detailing
- Customer Service
- Teamwork
- Customer-Oriented
- Japanese native
Languages
English
Professional
Japanese
Full Professional
Timeline
Housekeeper
Holiday Inn Express Hotel
02.2023 - 08.2024
Stoker
Kohl's
09.2022 - 01.2023
Data Entry Clerk
KDDI Evolva
10.2021 - 11.2021
Bachelor of International Relationship - International Relations
Miyagi Gakuin Women's University
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