RINA GABRIELA MORALES
SIGUATEPEQUE,HONDURAS
Summary
- I seek to be part of a renowned institution where I can apply my knowledge, skills, and professional competencies, thereby enhancing the experience necessary for my personal and professional growth. Above all, I aim to contribute responsibly to the development and success of the institution, delivering tangible and meaningful results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Agent
NASWA RESORT
05.2024 - 11.2024
- Working as frontdesk, checking in/Out, doing new reservations, costumer service and different tasks required by the companies
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Front Desk Agent/Hotel Reservations Agent
SOUTH BEACH GROUP HOTELS
10.2022 - 05.2024
- Working as frontdesk, checking in/Out, doing new reservations, costumer service and different tasks required by the companies
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Coordination and Training USAID
CAMARA DE COMERCIO E INDUSTRIA DE SIGUATEPEQUE
08.2022 - 10.2022
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Developed comprehensive training materials for volunteers, elevating quality of program delivery.
English Language Teacher
CENTRO CULTURAL SAMPEDRANO
01.2020 - 01.2022
- Teaching English as a second language in both aforementioned institutions, listed as the best in the Central and northern part of the country
- Classes are taught to young people and adults from the city of San Pedro Sula, Siguatepeque, Comayagua Honduras and its surroundings
Titular Teacher
ACADEMIA LA PROVIDENCIA
01.2019 - 01.2022
- Assigned in the area of Natural Sciences in the area of English, working at the basic level, teacher guide, coordinator of the Sports axis of the Institution and collaborating as a master of ceremonies in school events
Titular Teacher
LICEO CENTRAL BILINGÜE
01.2016 - 01.2019
- Teaching the subjects of social sciences in the HighSchool Level and Artistic Education in the Elementary Level., in addition to the classes in the area of English such as Language, Grammar, Spelling and Reading, at basic and middle level
English Language Teacher
UNIVERSAL ENGLISH CENTER
01.2016 - 01.2019
- Teaching English as a second language in both aforementioned institutions, listed as the best in the Central and northern part of the country
- Classes are taught to young people and adults from the city of San Pedro Sula, Siguatepeque, Comayagua Honduras and its surroundings
School Counselor
LICEO CENTRAL BILINGÜE
01.2015 - 01.2017
- Performing the work of school counselor at the Preschool, elementary and High school, working strongly in the integral development of children and young people with special needs, also supporting in the area of Orientation and Management in the Liceo Central Bilingue, applying knowledge based on the rights of children in the National Educational System
- In addition, in charge of organizing and directing the different Schools for Parents during the year
Tutor
INTEGRAL DEVELOPMENT CENTER
01.2010 - 01.2015
- As a tutor, my job was to serve children and adolescents teaching various topics that encompass an integral education without neglecting Christian education and respect for foreign sponsorship
Curriculum Guide
COMPASSION INTERNACIONAL
01.2012 - 01.2014
- While working as a tutor, she simultaneously performed the work of Curricular Guide, where my job was to train the staff of the integral development centers to which Compassion International sponsors, these Trainings were based on the implementation of different new and innovative methodologies that are attractive in learning, in the same way; explanation of administrative and pedagogical formats used in the training of children and young people
Education
BACHELOR'S DEGREE - PEGAGOGIA Y CIENCIAS DE LA EDUCACION CON ORIENTACION EN ADMINISTRACION Y PLANEAMIENTO EDUCATIVO
Universidad Nacional Autónoma De Honduras
04.2017
BACHILLER EN CIENCIAS Y LETRAS -
Instituto Genaro Muñoz Hernández
11.2009
Skills
- Management of computational tools
- Management of electronic equipment
- Ability to teach in an integral and dynamic way
- Creative
- Sociable
- Adaptability
- Teamwork
- Analytical skill
Personal Information
- Age: 32
- Single
Certification
- Prevention of HIV - AIDS.
- English course - Universal English Center.
- Photography.
- Environmental and dengue prevention.
- Training of pedagogical-administrative planning.
- Diploma in social development (CONEANFO).
- Currently receiving Excel management course.
- Virtual course of teaching portfolio.
- Basic Course on Maritime Safety (Escuela Marítima Centro Americana).
Knowledgeandskills
- English: Diploma in the English language at the Universal English Center school in Siguatepeque, Comayagua (November 2014 class).
- Management of computational tools.
- Management of electronic equipment.
- Ability to teach in an integral and dynamic way to children, young people and adults.
- Easy to work in a team.
- Creative.
- Sociable.
- Adaptability.
- Teamwork.
- Analytical skill.
Languages
English
Full Professional
Timeline
Front Desk Agent
NASWA RESORT
05.2024 - 11.2024
Front Desk Agent/Hotel Reservations Agent
SOUTH BEACH GROUP HOTELS
10.2022 - 05.2024
Coordination and Training USAID
CAMARA DE COMERCIO E INDUSTRIA DE SIGUATEPEQUE
08.2022 - 10.2022
English Language Teacher
CENTRO CULTURAL SAMPEDRANO
01.2020 - 01.2022
Titular Teacher
ACADEMIA LA PROVIDENCIA
01.2019 - 01.2022
Titular Teacher
LICEO CENTRAL BILINGÜE
01.2016 - 01.2019
English Language Teacher
UNIVERSAL ENGLISH CENTER
01.2016 - 01.2019
School Counselor
LICEO CENTRAL BILINGÜE
01.2015 - 01.2017
Curriculum Guide
COMPASSION INTERNACIONAL
01.2012 - 01.2014
Tutor
INTEGRAL DEVELOPMENT CENTER
01.2010 - 01.2015
BACHILLER EN CIENCIAS Y LETRAS -
Instituto Genaro Muñoz Hernández
BACHELOR'S DEGREE - PEGAGOGIA Y CIENCIAS DE LA EDUCACION CON ORIENTACION EN ADMINISTRACION Y PLANEAMIENTO EDUCATIVO
Universidad Nacional Autónoma De Honduras
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