Rina Rodriguez
Corpus Christi,TX
Summary
Compassionate phlebotomist with proven expertise at Quest Diagnostics, excelling in venipuncture and patient care. Enhanced patient satisfaction through effective communication and relationship building, while maintaining HIPAA compliance. Demonstrated adaptability in high-pressure situations, ensuring accurate specimen handling and timely results, significantly reducing wait times and improving overall patient experience.
Overview
7
7
years of professional experience
Work History
Phlebotomist Float
Quest Diagnostics
02.2019 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Reduced patient wait times by implementing effective appointment scheduling system.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Verified patients' identification for proper sample collection.
Skills
- Proficient in venipuncture techniques
- Order of draw
- Patient care
- Specimen handling
- Patient confidentiality
- Customer service
- Sample processing
- Proficient in managing multiple tasks
- Relationship building
- Specimen labeling procedures
- Pediatric phlebotomy
- Geriatric phlebotomy
Languages
Spanish
Timeline
Phlebotomist Float
Quest Diagnostics
02.2019 - Current
Similar Profiles
Meaghan StirnaMeaghan Stirna
Oncology Account Executive at Quest Diagnostics/AmeriPath DiagnosticsOncology Account Executive at Quest Diagnostics/AmeriPath Diagnostics
Alyssa HuffordAlyssa Hufford
Certifying Scientist at Quest DiagnosticsCertifying Scientist at Quest Diagnostics
SANDRA ALVINA BEVERLYSANDRA ALVINA BEVERLY
Certified Phlebotomist Technician at Quest DiagnosticsCertified Phlebotomist Technician at Quest Diagnostics
Jaime CanoJaime Cano
Patient Service Representative at Quest DiagnosticsPatient Service Representative at Quest Diagnostics
Carlos GonzalezCarlos Gonzalez
Post Tension Laborer at Flatiron/Dragados LLC. Harbor Bridge Project.Post Tension Laborer at Flatiron/Dragados LLC. Harbor Bridge Project.