Rinaldo (Reggie) DeJesus
Summary
Great leader with a proven track record with 24 years experience at Albert Kemperle Inc, excelling in District Operations Management and customer service satisfaction. Started as a CSR advancing and excelling in multiple positions and departments of a Automotive Paint Store, eventually obtaining the District Operations Manager position.
Hard-working individual eager to put my skills to work for your company. I am team oriented as well as self-motivated with strong work ethics. Hands-on individual with experience and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
24
24
years of professional experience
Work History
Warehouse Inventory Control Manager
Albert Kemperle Inc
06.2000 - 01.2010
- Overseen all aspects of Inventory for 5 locations in 2 states.
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Provided support during physical inventory counts, validating data entry and reconciling discrepancies in real-time for more accurate reporting outcomes.
- Processed damaged goods and completed wasted inventory paperwork.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
Branch Operations Manager
Albert Kemperle Inc
01.2010 - 01.2018
- Answered constant flow of customer calls with minimal wait times. Processed customers orders/invoicing.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Regional Operations Manager
Albert Kemperle Of Florida LLC / Wesco Auto Group
01.2018 - 03.2023
- Oversaw operations of Automotive Paint Equipment and Supply stores of 7 branch locations in 3 states.
- Periodically traveled to these locations to observe daily operational procedures along with performing reviews of individual managers and employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coordinated with 7 Branch managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes to insure a great customer service.
- Opened & oversaw setting up of new locations in multiple market expansions, ensuring timely completion within budget constraints.
- Recruited, hired, and trained new personnel, working to establish key internal functions and outline scope of positions for new locations.
- Optimized logistics management, resulting in reduced delivery times and improved inventory control.
- Conducted random inventory audits throughout the year along with overseeing / making all proper adjustments with our major inventory counting twice a year.
- Reported issues to higher management with great detail. Constant direct communication with the owner of company along with other departments at corporate office.
Branch Manager
Albert Kemperle Of Florida LLC / Wesco Auto Group
03.2023 - 06.2024
- Answered constant flow of customer calls with minimal wait times. Processed customers orders/invoicing.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained friendly and professional customer interactions.
- Updated account information to maintain customer records. Updating of customers discounts to insure proper pricing.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Oversaw store merchandising ensuring visually appealing displays that enticed customers to make purchases.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Education
High School Diploma -
Harrison High School
Harrison, NJ06.1992
Skills
- Excellent work ethic
- Branch Operations Management
- Customer Service
- Order Processing
- Attention to Detail
- Decision-Making
- Interviewing and Hiring
- Osha / safety knowledge
- Willing to Learn
- Staff Supervision
- Stock management
- Shipping and Logistics
- Warehousing functions
Outdoor Enthusiast
Hiking, Fishing, Hunting, ATV riding.
Timeline
Branch Manager
Albert Kemperle Of Florida LLC / Wesco Auto Group
03.2023 - 06.2024
Regional Operations Manager
Albert Kemperle Of Florida LLC / Wesco Auto Group
01.2018 - 03.2023
Branch Operations Manager
Albert Kemperle Inc
01.2010 - 01.2018
Warehouse Inventory Control Manager
Albert Kemperle Inc
06.2000 - 01.2010
High School Diploma -
Harrison High School
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