Rinda Rivera
Snowflake,AZ
Summary
Dedicated and compassionate Registered Nurse (RN) with a progressive career in hospice care across home and facility settings. Over 3 years of experience as Director of Clinical Services, leading and mentoring interdisciplinary teams while ensuring regulatory compliance and the delivery of exceptional, patient-centered care. Skilled in staff supervision, training, and performance development, with a proven ability to build strong, cohesive teams. Experienced in symptom management and educating families on end-of-life disease processes, while consistently fostering trust and empathetic communication. Recognized for remaining calm under pressure, resolving complex challenges, and guiding both patients and colleagues with professionalism and compassion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Compassus Hospice
Lakeside, AZ
07.2022 - Current
- Supervised daily operations of nursing, CNAs, chaplains, and social workers, ensuring compliance with state, federal, and organizational standards.
- Led multidisciplinary meetings and collaborated with healthcare teams to address patient care challenges, streamline communication, and improve response times.
- Recruited, interviewed, and hired clinical staff; provided onboarding, training, and ongoing coaching to build high-performing teams.
- Established performance objectives, conducted evaluations, and mentored staff for professional growth and accountability.
- Oversaw patient care coordination, including assessments, treatments, and progress evaluations, with emphasis on holistic, patient-centered care.
- Provided staff education on current trends, clinical best practices, and regulatory requirements to ensure continuous learning and compliance.
- Analyzed clinical reports, including patient satisfaction surveys, to identify trends and implement improvement strategies.
- Represented the organization at professional meetings and community events, building relationships and promoting hospice education.
- Fostered a culture of compassionate care, effective communication, and interdisciplinary collaboration.
RN Case Manager
Accord Hospice
Show Low, AZ
10.2019 - 07.2022
- Collaborated with physicians to assess patients, manage rapidly changing conditions, and deliver appropriate treatment.
- Conducted comprehensive patient and family education on diagnoses, prognosis, treatment options, and end-of-life care, including use of comfort medications.
- Provided compassionate support to patients and families during end-of-life, fostering trust and easing transitions.
- Coordinated care with the interdisciplinary team (chaplains, social workers, aides) to ensure holistic and patient-centered services.
- Trained and mentored new nurses on clinical techniques, care standards, operational procedures, and safety protocols.
- Ensured accuracy and timeliness of documentation, including recertifications and compliance with hospice regulatory requirements.
LPN
Haven of Lakeside
Lakeside, AZ
07.2018 - 10.2019
- Administered prescribed medications and treatments in accordance with physician orders and facility protocols.
- Accurately documented patient care, progress notes, and medication administration records.
- Supervised CNAs, delegated responsibilities, and ensured quality standards of care.
- Conducted patient assessments and monitored conditions to support individualized care plans.
- Collaborated with physicians, nurses, and interdisciplinary team members to meet patient needs and optimize outcomes.
CNA
Carriage House
Snowflake, AZ
08.2016 - 12.2016
- Provided personal care and assistance with activities of daily living, including bathing, grooming, dressing, feeding, and mobility support.
- Observed and reported changes in residents’ conditions to nursing staff, supporting timely interventions.
- Maintained clean, safe, and comfortable living environments by changing linens, assisting with room care, and promoting infection control practices.
- Supported residents’ emotional well-being through companionship, active listening, and empathetic communication.
- Collaborated with nursing staff and team members to ensure continuity of care and resident safety.
Education
Associate of Applied Science - Nursing
Northland Pioneer College
Show Low, AZ05.2019
Skills
- Leadership, Delegation & Staff Supervision
- Training, Mentorship & Professional Development
- Performance Evaluation & Coaching
- Interdisciplinary Team Management & Collaboration
- Decision-Making & Critical Thinking
- Accurate Documentation & Medical Record Oversight
- Creative Problem-Solving & Conflict Resolution
- Patient Communication & Care Coordination
- Comprehensive Patient Assessment & Treatment Planning
- Quality Improvement, Policy Development & Regulatory Compliance
Certification
- CPR and First Aid
- RN Compact State License
Additional Information
Additional references and referral letters available upon request.
References
- Renea Isaacs, Director of Clinical Services, Compassus Hospice, 201 W Whipple St., Show Low, AZ, 85901, (928) 521-5590
- Dr. Chad Brimhall, Medical Director, Summit Healthcare, 590 S. Main Street, Snowflake, AZ 85937 (480) 294-7920
- Dr. Alan Dewitt, Summit Healthcare, 2200 E. Show Low Lake Rd, Show Low, AZ 85901 (928) 243-0399
Timeline
Director of Clinical Services
Compassus Hospice
07.2022 - Current
RN Case Manager
Accord Hospice
10.2019 - 07.2022
LPN
Haven of Lakeside
07.2018 - 10.2019
CNA
Carriage House
08.2016 - 12.2016
Associate of Applied Science - Nursing
Northland Pioneer College
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