Summary
Overview
Work History
Education
Skills
Awards
Work history
Timeline
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Sarah Zerai

Sarah Zerai

Las Vegas,NV

Summary

Dedicated to providing exceptional guest service by exceeding customer expectations and treating them with respect, patience, and a welcoming attitude. Committed to ensuring the final impression of customers is one filled with joy.

Experienced in dealing various table games such as blackjack, roulette, baccarat, Pai Gow, Three Card Poker, Ultimate Texas Hold'em, and poker. Skilled professional in gaming operations with a strong focus on team collaboration, adapting to changing needs, and maintaining compliance with gaming regulations. Known for reliability in ensuring fair play and delivering excellent customer experiences in a dynamic casino environment.

Overview

9
9
years of professional experience

Work History

DEALER

WSOP
05.2025 - 07.2025
  • I have worked at Horseshoe paris hotel and casino for the WSOP AS A POKER DEALER from 05/30/2025 to 07/162025.

Casino Table Games Dealer

Treasure Island Casino
11.2018 - 01.2022
  • I worked at Treasure Island Casino from November 1, 2018, to January 8, 2022.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.

Table Games Dealer

Gold Coast Hotel & Casino
05.2016 - 10.2019
  • I was employed at Gold Coast Hotel & Casino from May 2016 until october 16, 2019.

Casino Table Games Dealer

SLS Casino
08.2017 - 11.2018
  • I worked at SLS Casino from August 30, 2017, to November 15, 2018.

Education

High School -

Spring Valley High School
Las Vegas, NV

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College of Southern Nevada

Skills

  • I have an ability to really listen to customers for great feedback
  • Clear Communication Skills
  • I Ensure to bring customers exactly what they mean, and I Use authentically positive language, staying cheerful no matter what
  • Knowledge of the game
  • I Stay informed enough to respond to most inquiries and know where to turn if the questions become too detailed or technical for customer to answer
  • The Ability to Listen Closely to Customers
  • I am able to hear what they are telling me in terms of precipitation , I have the ability to be able to try to understand what customer guests mean by what they are saying
  • Teamwork Skills
  • Chip handling
  • Payout calculations

Awards

I was rewarded as best customer service of excellence

Work history

A significant number of individuals from various countries and states come to visit those casinos to experience its entertainment and excitement. These visitors bring with them diverse cultures and behaviors. I take great pleasure in engaging with these customers, striving to provide them with exceptional service. Serving customers from different backgrounds is particularly rewarding for me. The keys that contribute to my effectiveness as a guest server include active listening, patience, self-control, clear communication skills, the ability to bring positive language, and a commitment to continuous improvement.

Timeline

DEALER

WSOP
05.2025 - 07.2025

Casino Table Games Dealer

Treasure Island Casino
11.2018 - 01.2022

Casino Table Games Dealer

SLS Casino
08.2017 - 11.2018

Table Games Dealer

Gold Coast Hotel & Casino
05.2016 - 10.2019

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College of Southern Nevada

High School -

Spring Valley High School

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