Rinoa Mitchell

Key Responsibilities:

• Supervise daily operations to ensure efficiency and quality of service.
• Train and mentor new hires to maintain company standards and operational excellence.
• Coordinate and manage guest scheduling both over the phone and in person.
• Answer and transfer incoming calls, providing necessary information and assistance.
• Input customer information accurately into the RESOVA scheduling system.
• Create and edit documents, ensuring precision and clarity.
• Input data for game cards and manage related guest services.
• Support sales initiatives through effective customer engagement.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Train and mentor new hires to ensure adherence to company standards.
• Provide support to service and kitchen staff to ensure smooth operations.
• Maintain cleanliness and organization in work areas.
• Improved customer satisfaction with quick and attentive response to inquiries and needs.
• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.

• Mentored new hires, fostering staff development and improving productivity.
• Resolved customer complaints and issues, offering thoughtful solutions to maintain satisfaction.
• Monitored employee performance, providing constructive feedback and coaching for professional growth.
• Served as a liaison between staff and upper management, ensuring effective communication and issue resolution.
• Collaborated with leadership to manage workflow and support daily operations.
• Adapted and worked effectively in fast-paced environments.
• Handled escalated calls efficiently, ensuring satisfactory resolutions for both customers and the company.

• Operate printing equipment to produce high-quality printed materials, such as documents, brochures, and banners.
• Process print orders, ensuring accurate details, timelines, and delivery instructions.
• Inspect printed materials for quality and ensure they meet standards.
• Assist in preparing digital files for printing, ensuring proper formatting, resolution, and compatibility with equipment.
• Diagnosing and resolving issues with print equipment and software.
• Keeping accurate records of orders and materials used.
• Handled daily email communications, addressing customer inquiries, and ensuring all emails were responded to promptly.