Rio Morris
Blackwood,NJ
Summary
Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing 10+ years of experience in technology.
Overview
4
4
years of professional experience
Work History
Lending Support Specialist II
TD Bank
Remote
10.2020 - 08.2023
- Acquired familiarity with important regulations including Dodd Frank, RESPA, ECOA, and Fair Lending Laws.
- Executed time-sensitive administrative tasks with a focus on safeguarding highly classified data
- Prepared detailed reports outlining current portfolio performance and recommended changes or adjustments as needed.
- Reviewed and analyzed credit applications to determine eligibility for loan approval.
- Conducted credit investigations to assess customer financial condition, collateral value and payment history.
- Analyzed customer credit reports and financial statements to assess risk profiles.
- Partnered with internal departments such as legal, compliance, audit. on matters relating to loan operations.
- Ensured adherence to all applicable laws, regulations, policies, procedures governing lending activities.
Alterations Manager
David's Bridal
Lawrenceville, NJ
04.2019 - 10.2020
- Executed sales plans consistently in partnership with Store Manager through key metrics
- Recruited, Interviewed and Onboarded Alterations Specialists and CSRs
- Maintained a customer first culture and created a climate in which team members wanted to do their best
- Built relationships with customers and collaborative cross-functional working relationships through interpersonal and communication skills.
Store Manager
Dressbarn
Mt. Laurel, NJ
- 04.2019
- Developed business strategies to raise customer pool, expand store traffic and optimize sales
- Managed all aspects of business including but not limited to recruiting, hiring, terminations, and scheduling based on business needs
- Organized store events to engage customers and maintain relationships
- Completed all administrative tasks and ensured compliance with all company policy and procedures.
Demarketing Team
- Short-Term Assignment - Hand Picked by VP based on productivity level to assist in fast past assignment of account closures
- Used programs such as Cmod and Titan to verify pending charges
- Created Excel spreadsheets to track monetary amount of closing accounts.
Education
M.A. Business Communications -
Rider University
12.2022
Skills
- Ability to work in a team environment or independently
- Creative thinker and problem solver
- Strong analytical and organization skills
- Outstanding communication skills
- Able to thrive in fast pace and ambiguous environment
- Procedure optimization
- Relationship Management
- Credit analysis
- Customer Relations
- Financial History Analysis
- Task Prioritization
- Project Management
- Regulatory Requirements
- Operational Efficiency
- Oral and written communications
Timeline
Lending Support Specialist II
TD Bank
10.2020 - 08.2023
Alterations Manager
David's Bridal
04.2019 - 10.2020
Store Manager
Dressbarn
- 04.2019
Demarketing Team
M.A. Business Communications -
Rider University
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