Riona Reed
Louisville,Kentucky
Summary
Direct Care Professional supporting client safety, daily living needs, and emotional and social development in residential care settings. Provides personal care, monitors behavior, and uses clear communication to maintain dignity and a stable environment. Documents client progress and incidents to support consistent, standards-based care.
Overview
1
1
year of professional experience
Work History
Shift Lead
Boys And Girls Haven
Frankfort, Kentucky
06.2026 - Current
- Supervised daily operations to ensure smooth workflow and team collaboration.
- Supervised daily operations, ensuring compliance with organizational policies and procedures.
- Trained and mentored new staff on operational protocols and best practices.
- Coordinated shift schedules to optimize staff coverage and service delivery.
- Implemented process improvements that enhanced workflow efficiency and team performance.
- Mediated conflicts among team members, fostering a positive and collaborative working environment.
- Facilitated training for staff on procedures and safety protocols to support operational readiness.
Payroll Specialist
KENTUCKY STATE UNIVERSITY
Louisville, KY
06.2026 - Current
- Reviewed timekeeping data for accuracy, reducing payroll errors and ensuring smooth processing of payroll cycles.
- Process payroll for faculty and staff using university software systems.
- Maintained accurate employee records, updating payroll information to ensure compliance and data integrity.
- Collaborated with HR to streamline onboarding process, facilitating timely payroll setup for new employees.
- Resolved employee inquiries regarding payroll and benefits, enhancing employee satisfaction and understanding. regarding pay discrepancies and benefits questions.
Direct Care Professional
BOYS AND GIRLS HAVEN
Louisville, Kentucky
02.2026 - 06.2026
- Supported individuals in daily living activities and personal care to foster independence and improve quality of life.
- Monitored client behavior to ensure safety and well-being, providing timely interventions to address concerns.
- Monitored client behavior to ensure safety and well-being, delivering timely interventions for identified concerns.
- Recorded client progress and incidents to maintain compliance with organizational standards.
- Maintained a clean and safe environment for clients to thrive in daily activities.
- Participated in training sessions to enhance skills in direct care practices.
Education
MBA - Business Management
Kentucky State University
Frankfort, KYBachelor of Arts - Business Marketing
Kentucky State University
Frankfort, KYNo Degree - Social Work
University of Kentucky
Lexington, KYSkills
- Client safety and first aid
- Client care
- Team collaboration
- Communication skills
- Activities of daily living assistance
Timeline
Shift Lead
Boys And Girls Haven
06.2026 - Current
Payroll Specialist
KENTUCKY STATE UNIVERSITY
06.2026 - Current
Direct Care Professional
BOYS AND GIRLS HAVEN
02.2026 - 06.2026
MBA - Business Management
Kentucky State University
Bachelor of Arts - Business Marketing
Kentucky State University
No Degree - Social Work
University of Kentucky