Risa Rudeen
Howard Lake,MN
Summary
Dynamic and detail-oriented professional dedicated to enhancing leadership and team effectiveness within complex, cross-functional, and regulated healthcare environments. Proven ability to transition from direct client service and crisis response to strategic operations support, ensuring seamless integration of processes. Expertise in delivering clarity, structure, and consistency to intricate projects by crafting decision-ready materials, strengthening communication systems, and facilitating follow-through during periods of change. Recognized for maintaining calm and grounded communication while upholding ethical decision-making in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Integrated Product Strategy Analyst
EviCore by Evernorth
Remote
06.2024 - Current
- Support senior leadership by preparing agendas, summaries, communication drafts, and decision-ready materials that improve clarity and alignment.
- Organize and simplify information across Product, Lab Operations, and Clinical teams to ensure shared understanding and consistent execution.
- Coordinate cross-functional initiatives by tracking work, maintaining visibility, and ensuring teams remain informed and prepared during change.
- Build and maintain process documentation, reference materials, and workflow guides to strengthen consistency and reduce operational confusion.
- Act as a steady coordination point across teams and systems, ensuring work moves forward and expectations are clear during operational and process changes.
Case Management Lead Representative
Evernorth Health Services
Remote
10.2020 - 07.2024
- Delivered behavioral health and EAP support through phone, chat, and digital platforms, ensuring compassionate and compliant care.
- Mentored new hires and supported team development during departmental transitions and process changes.
- Handled escalations with professionalism, clarity, and emotional steadiness.
- Created documentation templates and communication tools that improved consistency and team efficiency.
- Supported leadership by identifying workflow gaps and contributing to process improvements.
Mental Health Practitioner
People Incorporated Mental Health Services
Coon Rapids, MN
11.2019 - 05.2021
- Supported adult clients in residential settings with daily programming, emotional regulation, and crisis stabilization.
- Led non-clinical groups aligned with individualized treatment plans.
- Collaborated with interdisciplinary teams to maintain continuity of care and support high-need clients.
- Documented behavioral progress and maintained compliance with regulatory standards.
Mental Health Worker
People Incorporated Mental Health Services
New Hope, MN
11.2018 - 10.2019
- Facilitated non-clinical sessions and supported clients through goal-based services.
- Assisted in crisis response and stabilization efforts.
- Maintained accurate documentation and contributed to treatment planning with care teams.
Education
MHRM - Human Resource Management
Rasmussen University
Brooklyn Park, MN09-2025
Master of Arts - Human Services – Forensic Behavioral Health
Concordia University
Saint Paul, MN08-2019
Bachelor of Science - Human Services
Rasmussen University
Brooklyn Park, MN03-2017
Associate of Science - Criminal Justice
Rasmussen University
Brooklyn Park, MN06-2015
Skills
- Managing Change Initiatives
- Cross-Functional Coordination
- Stakeholder Engagement
- Process Documentation & Workflow Design
- Virtual Collaboration
- Systems-Minded Problem Solving
- Highly Organized & Detail-Oriented
Timeline
Integrated Product Strategy Analyst
EviCore by Evernorth
06.2024 - Current
Case Management Lead Representative
Evernorth Health Services
10.2020 - 07.2024
Mental Health Practitioner
People Incorporated Mental Health Services
11.2019 - 05.2021
Mental Health Worker
People Incorporated Mental Health Services
11.2018 - 10.2019
MHRM - Human Resource Management
Rasmussen University
Master of Arts - Human Services – Forensic Behavioral Health
Concordia University
Bachelor of Science - Human Services
Rasmussen University
Associate of Science - Criminal Justice
Rasmussen University