Rischelle Sheridan
Magalia,CA
Summary
Organized Receptionist known for productive and efficient task completion. Specializing in effective communication, time management, and customer service skills. Excels in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
16
16
years of professional experience
Work History
Receptionist
Whispering Pines Pet Clinic
Magalia, CA
07.2012 - 05.2025
- I answered a multiple-line phone system to schedule appointments and responded to questions regarding pricing and services.
- Greeted clients and their pets upon arrival at the clinic.
- Filed medical records in an organized manner for easy access when needed.
- Assisted our veterinarian with administrative tasks, such as maintaining patient files, preparing invoices for services rendered, and collecting payments from clients.
- Processed payments from clients including cash, credit cards, and checks.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Checked in patients prior to their appointment, if needed.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Retrieved faxes and uploaded documents to patient charts to assist the veterinary staff.
- Called patients to confirm scheduled appointments, and obtain additional details before their scheduled appointment.
- Maintained detailed and accurate medical records in compliance with California law for three years.
- Ensured confidentiality of medical records, releasing information only with client consent.
Bakery-Deli Closer/Assistant Manager
Holiday Quality Foods
Paradise, CA
06.2009 - 07.2012
- Executed daily responsibilities by maintaining a fully stocked sandwich bar with meats, cheeses, and vegetables, preparing chickens for the following day, managing hot and cold case inventory, ensuring back stock availability, assisting customer orders, and crafting sandwiches.
- Checked the freshness of bakery goods and food in the bakery, removing and disposing of outdated items.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Ensured compliance with Federal and State regulations, safeguarding against foodborne illness.
- Operated a variety of machinery and tools safely and efficiently, including the fryer and meat slicer.
- I maintained a constant, clean environment by sanitizing tools and equipment after each use.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- I started each workday punctually, prepared to face challenges with a positive, friendly demeanor.
Education
High School Diploma -
Paradise High School
Paradise, CA05-2009
Skills
- Professional communication
- Time management
- Telephone skills
- Appointment scheduling
- Payment processing
- Medical record management
- Office organization
- Quality assurance
- Supply restocking
- Food safety compliance
- Equipment maintenance
- Attention to detail
- Microsoft Word proficiency
- Microsoft Excel proficiency
Timeline
Receptionist
Whispering Pines Pet Clinic
07.2012 - 05.2025
Bakery-Deli Closer/Assistant Manager
Holiday Quality Foods
06.2009 - 07.2012
High School Diploma -
Paradise High School