Summary
Overview
Work History
Skills
Timeline
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Rishaun Green

Summary

Adept at leveraging computer skills and a friendly, positive attitude, I significantly enhanced customer satisfaction and team efficiency at McDonald's. Specializing in technology troubleshooting and team development, I consistently delivered exceptional service, driving notable improvements in operational performance and customer loyalty.

Overview

6
6
years of professional experience

Work History

Operations Technology Person

McDonald's
02.2023 - Current

- Replacing/Troubleshooting:

• Registers • PEDs • Controllers • Printers

− Replace with Pre-Imaged • Registers • KVS Controllers • ORB Controller

− Replace: • Components of Dual Point 2.0 (USB Extenders, Scanners, Mini-ORB & ORB) • Printers/Cables • BumpBars/Cables • PEDs/Cables • Mobile App Scanners • BOS • Moxa Serial Hub

  • Improved customer satisfaction by providing timely and effective technology support.
  • Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.
  • Optimized system performance through routine maintenance tasks and proactive issue resolution.

Fast Food Manager

McDonald's
06.2018 - Current
  • Train new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Provided exceptional customer service by troubleshooting technical issues promptly and accurately resolving problems.

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Computer skills
  • Problem resolution
  • Organization and time management
  • Team development
  • Inventory management

Timeline

Operations Technology Person

McDonald's
02.2023 - Current

Fast Food Manager

McDonald's
06.2018 - Current
Rishaun Green