Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Reginald Sama-Ambe

Merced,CA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and assist with dedication and enthusiasm.

Overview

2
2
years of professional experience

Work History

Operations Technology Professional (OTP 2)

ATKA Enterprises LLC
02.2022 - 08.2024
  • Trained end users in new technologies and applications, promoting seamless adoption of systems upgrades.
  • Optimized system performance by conducting regular hardware and software maintenance tasks.
  • Streamlined help desk processes, improving response times and customer satisfaction rates.
  • Collaborated with cross-functional teams to develop and implement IT solutions, increasing overall efficiency.
  • Reduced downtime for clients with proactive identification and resolution of technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.

Shift Manager

McDonald's Restaurant Franchise
02.2022 - 08.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

Bachelor of Science - Computer Science And Engineering

University of California, Merced
Merced, CA
06-2026

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking Abilities
  • Computer skills
  • Calm under pressure
  • Verbal communication
  • Organization and time management

Languages

English
Native or Bilingual

Timeline

Operations Technology Professional (OTP 2)

ATKA Enterprises LLC
02.2022 - 08.2024

Shift Manager

McDonald's Restaurant Franchise
02.2022 - 08.2024

Bachelor of Science - Computer Science And Engineering

University of California, Merced

Similar Profiles

CREATE PROFILE
Reginald Sama-Ambe