Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DEVIN RUFFALO

Del Mar,CA

Summary

Results-driven professional with three years of managerial experience in the fast-food industry, specializing in optimizing team performance and achieving customer satisfaction. I am fluent in English and Spanish, and can facilitate effective communication with diverse teams and customers. I am currently pursuing a major in Political Science with an emphasis in Data Analytics at the University of California, San Diego (UCSD), where I have honed my analytical skills and proficiency in programming languages such as R, Python, and Stata. As an Operations Technology Person (OTP 2), I have successfully resolved software and hardware issues, ensuring seamless operations in fast-paced environments. I was recognized for my exceptional leadership abilities as the Captain of the 2021-2022 Empire League Champion, Santa Ana College Football team. I am committed to continuous improvement, cultivating collaborative work environments, and providing exceptional customer service.

Overview

4
4
years of professional experience

Work History

Operations Technology Professional (OTP)

McDonald's
08.2023 - Current
  • Troubleshot and resolved technology issues, minimizing downtime and maintaining operational flow

Barista

Philz Coffee
08.2023 - Current
  • Deliver high-quality coffee and personalized customer service, contributing to the store's reputation for excellence

Shift Manager

McDonald's
11.2019 - Current
  • Led a team of employees, coordinating schedules and responsibilities to ensure smooth operations

Education

Bachelor of Science (B.S.) - Political Science - Data Analytics

UC San Diego
San Diego, CA
06.2024

Associate of Arts - Business Administration

Santa Ana College
Santa Ana, CA
07.2021

Skills

  • Proven leadership and team management
  • Excellent customer service and conflict resolution
  • Proficient in R and Stata for data analysis
  • Strong organizational and multitasking abilities
  • Schedule Oversight
  • Equipment Troubleshooting

Languages

Spanish
Full Professional

Timeline

Operations Technology Professional (OTP)

McDonald's
08.2023 - Current

Barista

Philz Coffee
08.2023 - Current

Shift Manager

McDonald's
11.2019 - Current

Bachelor of Science (B.S.) - Political Science - Data Analytics

UC San Diego

Associate of Arts - Business Administration

Santa Ana College
DEVIN RUFFALO