Summary
Overview
Work History
Education
Skills
Timeline
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Rishawn Lewis

Greensboro,NC

Summary

Experienced professional with a decade of leadership and operations expertise, transitioning skills into the spa and wellness industry. Proficient in team management, scheduling, and delivering exceptional client experiences. I am committed to ensuring smooth operations. Recognized for composed demeanor, dependability, and sincere dedication to enhancing others' well-being. Prepared to lead a thriving spa environment conducive to both staff and guest success.

Overview

11
11
years of professional experience

Work History

Customer Service Lead / Company Driver

5 Bros trucking LLC
01.2025 - Current
  • Delivered exceptional client services in a high-volume environment. Managing 20-25 venders a week
  • Assisted in scheduling, performance evaluations, and resolving escalated customer issues.
  • Transported goods across regional and interstate routes, maintaining timely delivery schedules.
  • Completed pre-trip and post-trip inspections to ensure vehicle safety and compliance.
  • Accurately logged hours and deliveries per DOT regulations. 40-60 hours a week.
  • Communicated with dispatchers and clients to confirm delivery details and resolve issues.
  • Safely loaded/unloaded cargo, adhering to weight limits and securing loads properly.

Spa Manager

Zen spa
03.2024 - 04.2025
  • Managed daily operations of a spa
  • Hired, trained, and supervised front desk and therapist teams.
  • Increased membership sales by 30% through targeted promotions and upselling.
  • Ensured high client satisfaction scores through team coaching and service consistency.
  • Oversaw inventory, vendor relations, and ensure compliance with all health regulations.

Progressive Roles

UPS (United Parcel Service)
01.2014 - 01.2024
  • Advanced through four roles over 10 years, gaining deep experience in operations, team leadership, and client-focused service.
  • Belt Leader: Managed daily shift operations, led and trained teams, coordinated schedules, and improved workflow efficiency-skills directly applicable to managing spa staff and appointments. Annually awarded for load quality for 5 years. 2 time employee of the month.
  • Package Car Driver: Delivered excellent customer service under time pressure, reinforcing strong interpersonal communication and problem-solving skills.
  • Feeders Driver: Maintained precision and timeliness in a high-responsibility logistics role, emphasizing consistency, professionalism, and attention to detail.
  • Recognized for leadership, reliability, and a calm, solutions-focused approach-critical qualities in spa operations and guest satisfaction.
  • Experienced in working within structured environments while maintaining flexibility and a positive client-first mindset.

Education

Massage And Body Work Certification - Myofascial Release

Guilford Technical Community College
Jamestown, NC
11.2024

Bachelor of Arts - Psychology, Minor in African American Studies

University of North Carolina At Greensboro
Greensboro, NC
05.2020

Skills

  • Client relationship management
  • Scheduling & Inventory Management
  • Employee selection and development
  • Team management and scheduling
  • Customer service excellence
  • Sales & Membership Growth
  • Understanding of health and wellness practices
  • Compliance with Sanitation and Safety Standards
  • Massage Techniques (Swedish, Deep Tissue, Chair Massage, sports stretch & myofascial release)
  • Route optimization and freight management
  • DOT compliance oversight

Timeline

Customer Service Lead / Company Driver

5 Bros trucking LLC
01.2025 - Current

Spa Manager

Zen spa
03.2024 - 04.2025

Progressive Roles

UPS (United Parcel Service)
01.2014 - 01.2024

Massage And Body Work Certification - Myofascial Release

Guilford Technical Community College

Bachelor of Arts - Psychology, Minor in African American Studies

University of North Carolina At Greensboro

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