Overview
Work History
Education
Skills
Timeline
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Rishi Desai

Bremen,GA

Overview

3
3
years of professional experience

Work History

Cybersecurity Intern

Global Payments
Atlanta, GEORGIA
01.2024 - Current
  • Performed regular system scans to detect potential cyber-attacks and intrusions.
  • Collaborated with IT teams to ensure data integrity across multiple platforms.
  • Provided technical advice on cyber defense strategies, tools, and technologies.
  • Evaluated the effectiveness of existing security infrastructure by running penetration tests.
  • Configured firewalls to protect against external attacks and malware infections.
  • Coordinated with remote IT personnel to resolve any issues related to network security.
  • Assisted in the development of incident response plans, procedures, and policies.

Customer Service Manager

Amazon
Carter, GA
11.2021 - Current
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Developed and implemented strategies for providing excellent customer service experience.

Education

Associate of Science - Computer Science

Georgia Highlands College
Rome, GA
05-2026

Skills

  • Security auditing
  • Log analysis
  • Cybersecurity frameworks
  • Application security
  • Web application security
  • Transport layer security
  • Security training
  • Incident response

Timeline

Cybersecurity Intern

Global Payments
01.2024 - Current

Customer Service Manager

Amazon
11.2021 - Current

Associate of Science - Computer Science

Georgia Highlands College

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Rishi Desai