Rishi Desai
Bremen,GA
Overview
3
3
years of professional experience
Work History
Cybersecurity Intern
Global Payments
Atlanta, GEORGIA
01.2024 - Current
- Performed regular system scans to detect potential cyber-attacks and intrusions.
- Collaborated with IT teams to ensure data integrity across multiple platforms.
- Provided technical advice on cyber defense strategies, tools, and technologies.
- Evaluated the effectiveness of existing security infrastructure by running penetration tests.
- Configured firewalls to protect against external attacks and malware infections.
- Coordinated with remote IT personnel to resolve any issues related to network security.
- Assisted in the development of incident response plans, procedures, and policies.
Customer Service Manager
Amazon
Carter, GA
11.2021 - Current
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Developed and implemented strategies for providing excellent customer service experience.
Education
Associate of Science - Computer Science
Georgia Highlands College
Rome, GA05-2026
Skills
- Security auditing
- Log analysis
- Cybersecurity frameworks
- Application security
- Web application security
- Transport layer security
- Security training
- Incident response
Timeline
Cybersecurity Intern
Global Payments
01.2024 - Current
Customer Service Manager
Amazon
11.2021 - Current
Associate of Science - Computer Science
Georgia Highlands College