Dev Patel
Moore,SC
Summary
A motivated and reliable individual with three years of experience in customer service and a strong work ethic. Seeking a challenging role that allows me to leverage my skills and dedication in a dynamic team-oriented environment. Well-qualified [Store Supervisor] familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Team Lead
Dunkin' Donuts
05.2019 - 05.2023
- Provided exceptional customer service by greeting customers, taking orders, and ensuring their satisfaction
- Operated cash registers and handled financial transactions accurately, including giving change and processing payments
- Maintained a clean and organized workspace, ensuring compliance with food safety and hygiene standards
- Prepared a variety of delicious coffee, donuts, and other products, ensuring quality and freshness
- Worked as part of a collaborative team, assisting with training new employees and filling in for shifts as needed.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
Retail Associate (Temporary)
Walmart
08.2022 - 10.2022
- Assisted customers in locating products, answering inquiries, and providing guidance throughout the store
- Stocked shelves and ensured the store's inventory was organized and well-maintained
- Operated a cash register, processed transactions accurately, and provided excellent customer service
- Collaborated with team members to ensure the store's cleanliness and visual appeal.
Education
GED -
Adult Learning Center
Spartanburg, SCHigh School Diploma -
Middlesex County Vocational School
Piscataway, NJ05.2019
Skills
- Customer Service
- Cash Handling
- Attention to Detail
- Teamwork
- Time Management
- Food Safety
- Communication
- Problem Solving
- Team Management
- Complaint Handling
References
Available upon request
Timeline
Retail Associate (Temporary)
Walmart
08.2022 - 10.2022
Customer Service Representative Team Lead
Dunkin' Donuts
05.2019 - 05.2023
GED -
Adult Learning Center
High School Diploma -
Middlesex County Vocational School