Luxury retail professional with 15+ years of experience in sales, client development, and leadership within the luxury industry. Proven track record of cultivating and maintaining long-term relationships with high-value clients while consistently delivering exceptional, personalized experiences and supporting store objectives. Experienced in exotic products, ready-to-wear, and private client development, with strong product knowledge and a deep understanding of client expectations in the luxury market. Adaptable, collaborative, and committed to building client loyalty, driving business growth, and contributing to the continued success of the team.
Work History
Private Client Advisor
4 Years 9 Months
Louis Vuitton | 01.2022 - Current
Deliver personalized luxury client experiences and build long-term client relationships.
Support and exceed individual and store sales goals through proactive clienteling and product expertise.
Resolve client concerns with a proactive, solutions-oriented approach while maintaining strong communication with management and peers.
Represent the Louis Vuitton brand and uphold company standards, policies, and selling practices.
Ready-to-Wear Expert
1 Year
Louis Vuitton | 01.2021 - 01.2022
Deliver personalized luxury client experiences and build long-term client relationships.
Support and exceed individual and store sales goals through proactive clienteling and product expertise.
Resolve client concerns with a proactive, solutions-oriented approach while maintaining strong communication with management and peers.
Represent the Louis Vuitton brand and uphold company standards, policies, and selling practices.
Exotic Expert
2 Years
Louis Vuitton | 01.2019 - 01.2021
Deliver personalized luxury client experiences and build long-term client relationships.
Support and exceed individual and store sales goals through proactive clienteling and product expertise.
Resolve client concerns with a proactive, solutions-oriented approach while maintaining strong communication with management and peers.
Represent the Louis Vuitton brand and uphold company standards, policies, and selling practices.
Expert Client Advisor
5 Years
Louis Vuitton | 01.2014 - 01.2019
Deliver personalized luxury client experiences and build long-term client relationships.
Support and exceed individual and store sales goals through proactive clienteling and product expertise.
Resolve client concerns with a proactive, solutions-oriented approach while maintaining strong communication with management and peers.
Represent the Louis Vuitton brand and uphold company standards, policies, and selling practices.
Key Holder
2 Years
Victoria’s Secret | 01.2013 - 01.2015
Delivered friendly, professional customer service and supported merchandising and store organization.
Promoted store offers and promotions.
Achieved the #1 sales position among Sales Representatives across Las Vegas franchises during the first two quarters of 2014.
Sales & Marketing Manager
2 Years
First Class Travel & Tourism | 01.2010 - 01.2012
Sold travel packages for business and leisure clients and developed complete domestic and international itineraries.
Managed supplier negotiations and evaluated hotels, resorts, restaurants, and other travel services.
Built and maintained strong client relationships while providing accurate travel and destination recommendations.
Sales Supervisor
10 Years
Ghraoui | 01.2000 - 01.2010
Led and trained sales representatives in product knowledge, customer service, selling techniques, billing, and store procedures.
Developed customer feedback processes, supported dispute resolution, and maintained strong customer relationships.
Attended international fairs in France, Russia, and the Middle East.
Leading Chocolate Industry
Education
Bachelor's Degree - French Literature
Damascus University
English - English Language
College of Southern Nevada | Las Vegas, NV
Skills
Fluent in Arabic.
Luxury clienteling and relationship management.
Exceptional customer service and client experience.
Strong on sales
negotiation
and problem-solving skills.
Adaptable to new systems and programs; effective working independently and under pressure.