Rita Ashley Horton

Edmond,OK

Summary

Expert in retail management with a strong background in team leadership and operational efficiency. Successfully trained employees, managed cash and inventory, and maintained high customer satisfaction through effective problem-solving and feedback analysis.

Overview

years of professional experience

Work History

Shift Leader / Shift Supervisor

CVS Pharmacy

Edmond, OK

11.2021 - 01.2026

Opened and closed the store while following all security and operational procedures
Counted, balanced, and reconciled cash registers and daily deposits
Supervised daily store operations and supported team members during shifts
Trained and onboarded new employees, ensuring understanding of policies, procedures, and customer service standards
Worked consistently to meet and exceed store performance goals, including sales and customer service metrics
Reviewed customer feedback and surveys to identify areas for improvement and maintain high service standards
Enrolled customers in the CVS ExtraCare rewards program and explained benefits
Provided excellent customer service and resolved customer concerns professionally
Supported pharmacy operations while maintaining HIPAA compliance
Managed inventory, stocking, and product expiration checks

Retail Associate

TJ Maxx

07.2019 - 11.2021

Operated cash registers to accurately and efficiently check out customers while providing friendly customer service
Stocked, organized, and replenished inventory on the sales floor
Set up and maintained attractive displays for aisles and store sections
Maintained a clean and organized shopping environment
Supported daily store operations to enhance the overall customer experience

Education

Psychology

Oklahoma State Community College

Skills

Team Leadership
Employee Training
Store Operations
Goal Achievement
Cash Handling
Register Reconciliation
Customer Satisfaction

Feedback Review
Sales
Rewards Enrollment
Pharmacy Support
Time Management
Multitasking

Timeline