Rita Collins
Concord
Summary
Resourceful and organized professional with a strong focus on enhancing office efficiency and team productivity through effective problem solving. Seeking a role in customer service, or as a receptionist to leverage skills in creating a supportive and smooth administrative environment.
Overview
19
19
years of professional experience
Work History
Security Manager
Pleasant View Retirement Community
Concord
07.2024 - Current
Conducted regular assessments of security systems, building access, and equipment functionality.
- Maintained security protocols to ensure resident safety and enhance emergency preparedness.
- Ensured emergency readiness, including fire alarms and 911 pager alerts, to protect residents.
- Executed all assigned duties during shifts
- Assisted residents with tasks and routine schedules to promote a supportive living environment.
Seamstress
Home
Concord
12.2008 - Current
- Altered and fully created prom gowns, bridal gowns, and formalwear, ensuring perfect fit and client satisfaction
- Created customized Cosplay and Halloween costumes to meet client specifications
- Costume design and creation for High School Musicals and clientele
- Band uniform alterations and repairs
In-Home Caregiver
In Home Childcare
Concord
11.2019 - 05.2024
- Delivered safe and caring childcare in my home to children (average of 3 children per day, 5 children over the course of this time) supporting ages 3 months- 7 years old
- Coordinated family schedules to align childcare with work commitments, enhancing family support and care continuity
- Organized and implemented group schedules for children to ensure safety, educational stimulation and physical activity
- Provided partnership through conflict resolution with parents to build trusted relationships with 3 families and their children
- Documented children's behavior and progress daily, providing parents with regular updates through text and photos to foster communication and involvement
- Performed diaper changes for infants and toddlers and facilitated potty training for two toddlers by following the parents' plan.
Office Manager
Exciting Windows
North Hampton
09.2007 - 11.2019
- Scheduled and maintained multiple calendars for the office staff
- Oversaw ordering and inventory of office supplies, tracking costs to ensure budget compliance
- Coordinated facilities maintenance and repairs; maintained contracts and service records while evaluating service providers and vendors
- Managed office safety issues, overseeing daily opening and closing procedures
- Received & routed incoming web and phone inquiries and office visitors
- Ensured accuracy of telephone and all bills prior to submission to owner
Education
Licensed Cosmetologist - Hair, Skin And Nails
Vermont College of Cosmetology
Burlington VT09-1985
Skills
- Client relations management
- Client management
- Logistics for shipping services
- Digital invoicing
- Deposit handling and payment processing
- Order management
- Organizational expertise
- Telephone etiquette
- Payment processing
- Order tracking
- Team calendar coordination
- Shipping logistics
- Innovative problem-solving
Accomplishments
I have ample experience assisting frustrated consumers with varying levels of vendor and service issues. One incident I wish to highlight includes a consumer who called a vendor that the company was vested with and together we were able to solve the issue with their product and, in turn, they purchased more products from our company.
Timeline
Security Manager
Pleasant View Retirement Community
07.2024 - Current
In-Home Caregiver
In Home Childcare
11.2019 - 05.2024
Seamstress
Home
12.2008 - Current
Office Manager
Exciting Windows
09.2007 - 11.2019
Licensed Cosmetologist - Hair, Skin And Nails
Vermont College of Cosmetology