Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charita Ford

NEWTON,MS

Summary

Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Sales Agent

Kemper Life
11.2022 - Current
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Developed strong referral network in community to raise awareness and increase sales opportunities.

Peer Support Specialist

Weems Community Mental Health Center
02.2019 - 10.2022
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Communicated with individuals' family members, offering information and insight into support services available at community level.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system
  • Increased awareness of and supported participation in self-help and advocacy organizations.

Director of Recruitment

LEVERAGE MARKETING GROUP
03.2017 - 11.2022
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
  • Managed recruitment team and trained and mentored new advisors.
  • Designed, developed and implemented successful recruitment process to fill more than 300 vacancies each year.

Real Estate Agent

Ogden Real Estate
01.2014 - 12.2018
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Reviewed market research data and changed sales plans accordingly.
  • Conducted comprehensive market analysis to identify opportunities for investors.

Education

Bachelor of Science - Organizational Leadership

Mississippi State University
Starkville, MS
12.2023

Associate of Applied Science - Marketing

Milwaukee Area Technical College
Milwaukee, WI
06.2017

Skills

  • Sales Campaign Development
  • Effective Project Management
  • Call Planning
  • Trend Analysis
  • Territory Development
  • Sales and Marketing

Certification

  • CNP - Certified Notary Public


Timeline

Insurance Sales Agent

Kemper Life
11.2022 - Current

Peer Support Specialist

Weems Community Mental Health Center
02.2019 - 10.2022

Director of Recruitment

LEVERAGE MARKETING GROUP
03.2017 - 11.2022

Real Estate Agent

Ogden Real Estate
01.2014 - 12.2018

Bachelor of Science - Organizational Leadership

Mississippi State University

Associate of Applied Science - Marketing

Milwaukee Area Technical College

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Charita Ford