Rita Fuentes

Police Dispatcher Trainee:

• Received public 911 emergency and non-emergency calls
• Supervised response prioritization in order to effectively dispatch official units such as fire, and EMS while tracking data in real-time environments.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Community Service Officer:

* Investigate and prepare reports on burglary, petty theft, lost and found property, missing persons, property damage, accidents, City Ordinance violations, abandoned vehicles and other incidents.

* Provides assistance in processing reports by taking fingerprints and photographs.

• Provided assistance in daily living activities by dressing, grooming, feeding, and bathing.
• Documented vitals and medications
• Assisted with self-administered medications.

• At the At&t Office of the President, managed 3-7 residential cases per day, closed minimum of 2.8 cases exceeding company goals.
• Cases were received through BBB, public utility commission, FCC, legal pre-arbitration issues or directly from At&t Board of Directors.
• Utilized company systems & resources in evaluating technical, system, or billing problems; each case was thoroughly investigated.
• Followed company & customer proprietary information protocol, upholding to strict guidelines and regulations.
• Actively participated in team meetings and training sessions to stay informed regarding updates or changes.
• Discovered areas of opportunity that could reduce "repeat" cases and forwarded feedback to management.