RAQUEL CERVANTES
Chula Vista,CA
Summary
Motivated and bilingual professional with 8 years of customer service experience in a beachfront luxury resort, currently excelling as a Police Dispatcher Trainee. Committed to fostering a harmonious and efficient workplace, strives to understand and fulfill customer needs with professionalism and expertise, while upholding and adhering to company policies.
Overview
9
9
years of professional experience
Work History
Police Dispatcher Trainee
Chula Vista Police Department
09.2024 - Current
- Receive and log 911 calls for emergencies and administrative purposes, in English and Spanish.
- Gather crucial details regarding the nature of emergencies and requests and remain on the line with victims awaiting police response when necessary.
- Utilize multitasking and prioritization abilities to manage emergency calls, support victims and officers with additional services, and handle incoming administrative demands.
Front Desk Assistant Manager
Estero Beach Hotel & Resort
06.2020 - 02.2024
- Commanded excellent problem solving and customer service skills when handling customer issues and provided timely and efficient solutions.
- Managed cash drawer, charged online and phone bookings, and completed sales transactions.
- Interviewed and selected candidates and provided orientation and full training to new team members.
- Routinely kept staff up to date on changing policies and prices.
Front Desk Agent
Estero Beach Hotel & Resort
08.2016 - 06.2020
- Efficiently checked-in hotel guests in a friendly and professional manner in English and Spanish.
- Responded to guest requests, inquiries, and issues in a timely and personable manner and provided effective solutions.
- Answered a high volume of calls daily on a multi-line phone system.
English Program Coordinator
Colegio de las Americas de Ensenada
02.2016 - 08.2016
- Assessed the current middle school and high school English program's strengths and weaknesses
- Analyzed curriculum content at different levels and implemented improved learning tools.
Education
Bachelor's Degree - Liberal Arts And Social Sciences
DePaul University
Chicago, Illinois01.2015
Skills
- Customer Service
- Organization
- Refined verbal and written communication
- Problem Solving
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Police Dispatcher Trainee
Chula Vista Police Department
09.2024 - Current
Front Desk Assistant Manager
Estero Beach Hotel & Resort
06.2020 - 02.2024
Front Desk Agent
Estero Beach Hotel & Resort
08.2016 - 06.2020
English Program Coordinator
Colegio de las Americas de Ensenada
02.2016 - 08.2016
Bachelor's Degree - Liberal Arts And Social Sciences
DePaul University
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