Valery Cortes
Hialeah Gardens,FL
Overview
3
3
years of professional experience
Work History
Police Dispatcher Trainee
Miami-Dade Sheriff's Office
Doral, FL
11.2025 - 04.2026
- Monitored emergency and non-emergency calls, ensuring accurate information relay to first responders.
- Learned and applied emergency response protocols, codes, and procedures.
- Communicated clearly and efficiently with supervisors and dispatch personnel.
Server
KPOT
Pembroke Pines, FL
07.2025 - 11.2025
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently, maintaining attention to detail in fast-paced environment.
- Resolved customer complaints professionally, enhancing overall guest satisfaction and loyalty.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Real Estate Assistant and Underwriter
Cash Flow Deals
08.2024 - 04.2025
- Assist in evaluating potential real estate deals by reviewing property details and analyzing investment viability.
- Provide the acquisitions team with accurate target and offer ranges based on property analysis.
- Handle bill payments, monitor company finances, manage phone calls and support the owner with day-to-day operational tasks.
Assistant
Cortes Appliances
08.2023 - 07.2024
- Planning and optimizing service call routes.
- Communicating with customers, providing updates, and ensuring a positive experience.
- Coordinated inventory management and restocking processes to maintain optimal product availability.
Server
Cracker Barrel Restaurant
04.2023 - 07.2023
- Served food and beverages promptly with attention to customer needs.
- Provided courteous, friendly service while multitasking in a fast-paced environment.
- Maintained clean and organized dining areas to uphold hygiene and safety standards.
Education
AA - Criminal Justice Administration
Miami Dade College
Miami, FL04-2025
Skills
- Punctual and Dependable
- Teamwork and Collaboration
- Fast Learner
- Organized
- Problem-solving
LANGUAGES
English/Spanish
Timeline
Police Dispatcher Trainee
Miami-Dade Sheriff's Office
11.2025 - 04.2026
Server
KPOT
07.2025 - 11.2025
Real Estate Assistant and Underwriter
Cash Flow Deals
08.2024 - 04.2025
Assistant
Cortes Appliances
08.2023 - 07.2024
Server
Cracker Barrel Restaurant
04.2023 - 07.2023
AA - Criminal Justice Administration
Miami Dade College