Summary
Work History
Education
Skills
Timeline
Generic

Rita Kerner

Carthage,TX

Summary

Accomplished supervisor with expertise in retail management at Starbucks, enhancing customer satisfaction through exceptional service and strategic upselling. Proven ability to negotiate with suppliers, optimizing procurement processes at Ralph White Merchandising. Skilled in time management and attention to detail, driving team performance and achieving sales targets. Successfully trained staff, improving efficiency by 20%.

Work History

Barista

Starbucks
Houston, TX
2017 - 2025
  • Prepared and served a variety of coffee beverages with attention to quality and presentation.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
  • Provided exceptional customer service, effectively addressing inquiries and resolving concerns.
  • Operated espresso machines and brewing equipment efficiently to meet customer demands.

Purchaser

Ralph White Merchandising
Houston, TX
2015 - 2017
  • Negotiated pricing and terms with suppliers to optimize procurement processes.
  • Managed purchase orders to ensure timely delivery of merchandise.
  • Analyzed market trends to identify opportunities for cost savings.
  • Collaborated with cross-functional teams to align purchasing strategies with business goals.
  • Developed and maintained relationships with key vendors to enhance product availability.
  • Monitored inventory levels and adjusted purchasing activities accordingly.
  • Negotiated with suppliers, vendors and other representatives.

Barista Shift Supervisor

Starbucks
Houston, TX
2007 - 2015
  • Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
  • Trained new baristas on beverage preparation techniques and company policies.
  • Managed inventory levels, coordinating with suppliers to maintain stock availability.
  • Led shift team in achieving sales targets through effective product promotion and upselling strategies.
  • Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
  • Implemented training programs that improved staff performance and efficiency during peak hours.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.

Education

High School Diploma -

Carthage High School
Carthage, TX
05.1993

Skills

Time management

Friendly and outgoing

Attention to detail

Team player

Cash handling

Cleanliness

Exceptional customer service

Safe food handling

Retail management

Timeline

Barista

Starbucks
2017 - 2025

Purchaser

Ralph White Merchandising
2015 - 2017

Barista Shift Supervisor

Starbucks
2007 - 2015

High School Diploma -

Carthage High School

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Rita Kerner