Rita Koike
Bradenton,FL
Summary
Enthusiastic, service-driven professional with a diverse background in education, counseling, hospitality, and high-volume customer service. Committed to delivering exceptional experiences while prioritizing safety, comfort, and goal satisfaction. Expertise in managing emergencies and de-escalating conflicts fosters strong rapport with diverse populations. Skilled communicator with a calming presence, adaptable under pressure, and dedicated to creating positive outcomes in any situation.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Substitute Teacher – Sarasota County School District
09.2021 - Current
- Adapted quickly to new environments, managing groups with empathy and structure.
- Maintained safety protocols, discipline, and clear communication.
Ski Instructor & Ticket Sales
Palisades Ski Resort Lake Tahoe, CA
12.2017 - Current
- Instructed family groups and individuals, ensuring safety and satisfaction.
- Worked in ticketing and customer service, often under high seasonal demand.
- Demonstrated patience, adaptability, and a focus on guest experience.
- Instructed diverse groups in skiing techniques, ensuring safety and skill development for all levels.
- Developed personalized lesson plans tailored to individual student needs and abilities, enhancing learning experiences.
Sales Associate/Assistant Property Manager
Licensed Real Estate Sales Associate/ Property Management – FL/ CA
2009 - Current
- Maintained clear communication with clients.
- Developed marketing materials and online listings to promote properties effectively.
- Negotiated deals, managed expectations, and ensured smooth transactions—skills essential for handling passenger concerns diplomatically.
Education
M.A. Ed. - Counseling Psychology
University of San Francisco
San Francisco, CABachelor of Arts - Psychology
New School University
New York, NYJapanese Language Studies
Middlebury College
Skills
- Prioritize client well-being
- Promote positive client experiences
- Effective conflict resolution
- Effective collaboration in teams
- Certified in CPR and AED
- Calm decision-making in stressful environments
- Clear verbal and non-verbal communication
- Proficient in increasing sales revenue
- Diversity appreciation
- Detail-oriented approach
- Effective public speaking
- Emergency management
- Customer experience improvement
- Classroom organization
- Group and individual instruction
- Lesson plan implementation
- Group instruction
- Classroom management
- Adaptable
Accomplishments
- Raised over $25,000 for school programs as a community event chair.
- Helped raise over $150,000 for the Boys and Girls Club in 2025.
- Consistently praised for calm demeanor, communication skills, and leadership in prior roles.
Certification
- CPR/AED & First Aid – American Red Cross
- Certified Bartender (Hospitality & Beverage Service)
- Certified Yoga Instructor
- Master Practitioner – Neuro-Linguistic Programming
- Certified Ski Instructor – PSIA
- National Smoking Cessation Certification – University of Pittsburgh
LANGUAGES
English (Fluent)
AVAILABILITY
- Willing to relocate
- Open to international and domestic routes
- Flexible schedule
Timeline
Substitute Teacher
Substitute Teacher – Sarasota County School District
09.2021 - Current
Ski Instructor & Ticket Sales
Palisades Ski Resort Lake Tahoe, CA
12.2017 - Current
Sales Associate/Assistant Property Manager
Licensed Real Estate Sales Associate/ Property Management – FL/ CA
2009 - Current
M.A. Ed. - Counseling Psychology
University of San Francisco
Bachelor of Arts - Psychology
New School University
Japanese Language Studies
Middlebury College
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