Rita Malave
Tallahassee,FL
Summary
I am pursuing a career opportunity within a distinguished and reputable industry, where I can contribute meaningfully to its mission and values. My proactive skills will enhance my experience and knowledge on Administration, Office Coordination, Patient Care, Sales, Human Resources and Costumer Services. I am skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.
Overview
2026
2026
years of professional experience
Work History
Private Caregiver
RM
01.2021 - Current
- Provided compassionate support to clients, enhancing daily living activities and emotional well-being.
- Assisted clients with mobility and personal care tasks, ensuring comfort and safety at all times.
- Communicated effectively with healthcare professionals and supervisor to coordinate comprehensive care for clients.
- Monitored client health conditions, documenting changes and reporting issues to relevant parties promptly.
- Follow safety protocols to minimize risks in home environments, ensuring client protection at all times.
- Fostered strong relationships with clients and families, building trust through consistent, empathetic communication.
- Maintained clean, safe, and well-organized patient environment.
- Provided companionship to patients, promoting overall wellbeing.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem..
- Assisted clients with daily living activities for improved quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Rehab Office Coordinator / Alternate Administrator
Genesis Rehab Services Atria Park of Lake Forest
Sanford, FL
07.2017 - 08.2020
- Assist the Director of Rehab in the administrative management of the rehabilitation department.
- OPT Alternate Administrator.
- Program Manager with managing rehab staff requirements.
- Manages dementia patients screens and notifies therapist and building directors two weeks in advance of due date with 90% compliance.
- Actively seeks and initiates projects to utilize free (down) time for the benefit of the department and residents in addition to completing duties assigned by supervisor.
- Show an extraordinary ability to interact with residents on a one to one and group basis, prompting unsolicited compliments.
- Orients all new staff to the center and department.
- Complete all department maintenance including cleaning of all mats and equipment, monitoring of temperature of hydrocollator units, ensuring any mechanical checks or calibrations are completed according to all specific safety and infection control policies and procedures.
- Track and maintain all employees’ and patients’ files.
- Provide assistance to therapists during individual and group therapy sessions, e.g. equipment set up and assistance to ensure safety.
- Alerts therapists on any unusual changes in patient’s conditions throughout the treatment sessions as instructed by treating therapist.
- Under the direct supervision of the therapist, provide non-skill wellness programs established by the therapists and maintain documentation of such programs.
Assistant
Seminole County Public Schools
Sanford, FL
08.2016 - 05.2017
- Assisted clerical personnel and teachers in student related affairs.
Sales Department Manager
Drogueria Las Rosas (Pharmacy)
Ponce, PR
01.2000 - 12.2015
- Assisted President of the pharmaceutical entity with clerical and managerial tasks.
- Sales and purchase Manager.
- Participated in Pharmacies Convention.
- Wholesalers morning meetings.
- Participated in the scheduling process and transportation of medications within the pharmaceutical unit ensuring efficiency and safety.
- Collaborated in the preparation of medication by gathering adequate equipment and supplies as instructed by pharmacist.
- Conducted maintenance of pharmaceutical equipment and alerted pharmaceutical personnel of any irregularities.
- Ensured compliance with QI plans and federal and state regulations.
- Reviewed financial aspects of product development, such as budgets, expenditures and research.
- Directed and coordinated marketing activities and policies to promote products and services.
- Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
Assistant Store Manager
Perfumania
Ponce, PR
1998 - 2000
- Oversaw daily store operations, ensuring optimal customer service and sales performance.
- Trained and mentored team members to enhance productivity and foster professional development.
- Implemented inventory management systems to streamline stock control and reduce discrepancies.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
- Developed promotional strategies that increased foot traffic and boosted sales during peak seasons.
- Coordinated staff scheduling to maximize coverage during busy periods, improving service efficiency.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction levels.
- Collaborated with upper management on store policies, contributing to improved operational standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Bachelors in Business Administration - Administration Management and Human Resources
Pontificia Universidad Católica de Puerto Rico
Ponce, PRNo Degree - BLS Basic Life Support
American Heart Association
Altamonte Springs, FLNo Degree - Med Technician
Beacon Hill Career Training
Fort Lauderdale, FLNo Degree - Home Care, Dementia, Therapy, Adult Care
GRS University
111 Corning Road, Suite 250 Cary, North CarolinaSkills
- Strong problem solving skills
- Enthusiastic in completing my daily tasks and routine promptly
- Shows compassion towards memory care patients and their concerns
- Implementing engaging programing specifically catered to the needs of residents living with dementia During 2017 to 2020 I was in charge of Exercise Program for Memory Care residents
- Strong leadership skills and supervising team worker
- Bilingual and effective communicator
- Strong financial judgement
- Good understanding of patient's and family concerns
- Able to handle multiple tasks
- Communicate well with patients, family members and my superiors
- Exceptional ability to achieve excellent result
- Able to manage office activities and daily functions and duty rotations
- Reports residents concerns immediately to Directors
- HIPAA compliance
- Patient confidentiality
- Office administration
- Patient care coordinator
- Scheduling management
- Excepcional customer service
- Professional office presence
- Introduce new ideas and demonstrate original thinking
- Shows intense and eager enjoyment and interest
- Inspired to perform well by the ability to contribute to the success of a project or the organization
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Professional Working
Affiliations
Sorority Eta Gamma Delta
Timeline
Private Caregiver
RM
01.2021 - Current
Rehab Office Coordinator / Alternate Administrator
Genesis Rehab Services Atria Park of Lake Forest
07.2017 - 08.2020
Assistant
Seminole County Public Schools
08.2016 - 05.2017
Sales Department Manager
Drogueria Las Rosas (Pharmacy)
01.2000 - 12.2015
Bachelors in Business Administration - Administration Management and Human Resources
Pontificia Universidad Católica de Puerto Rico
No Degree - Home Care, Dementia, Therapy, Adult Care
GRS University
Assistant Store Manager
Perfumania
1998 - 2000
No Degree - BLS Basic Life Support
American Heart Association
No Degree - Med Technician
Beacon Hill Career Training