RITA MUNOZ
Jourdanton,TX
Summary
Achieved high levels of customer satisfaction by proactively meeting needs and building loyalty.
Effectively managed and resolved diverse customer inquiries through a strategic problem-solving approach.
Delivered high-quality research and documentation, leading to effective resolution of complex issues.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Aftermarket Account Manager
HOLT Truck Centers
San Antonio, TX
04.2026 - Current
- Cultivated strong client relationships through regular communication and personalized service strategies.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Counter Salesperson
French Ellison - Kenworth
San Antonio, TX
08.2025 - 04.2026
- Assisted customers in selecting appropriate parts and accessories for Kenworth trucks.
- Processed customer orders efficiently using point-of-sale systems.
- Maintained inventory levels, ensuring accurate stock availability for sales support.
- Provided technical product knowledge to enhance customer satisfaction and drive sales.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
Service Advisor
Ford of Pleasanton
Pleasanton, TX
11.2024 - 08.2025
- Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
- Collaborated with technicians to prioritize repair orders based on urgency and availability of parts
- Consistently met or exceeded monthly sales targets for additional services such as tire rotations, oil changes, and brake inspections
- Assisted in the coordination of vehicle drop-off/pick-up logistics for efficient workflow management
- Resolved billing discrepancies or disputes by working closely with the accounting department and providing supporting documentation when necessary
- Conducted follow-up calls with customers after service completion to ensure satisfaction and address any outstanding concerns or questions
Service Writer/Shop Supervisor
Diesel and Gas Garage
San Antonio, TX
06.2024 - 11.2024
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored employee attendance and timekeeping records for accuracy.
- Implemented cost-saving measures to reduce overhead expenses.
- Kept detailed track of inventories and supplies using computer software.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Account Manager
TruckPro
San Antonio, TX
01.2023 - 06.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Generated leads through cold calling activities.
- De-escalated customer interactions by providing alternative solutions to issues.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Conducted market research to identify potential customers.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Developed strategies to increase revenue from existing accounts.
Store Manager
TruckPro
San Antonio, TX
11.2019 - 12.2022
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
DOT/ Dispatch Supervisor
US Well Services
Pleasanton, TX
03.2018 - 01.2019
- Managed dispatch operations to ensure timely delivery of services across multiple job sites.
- Oversaw scheduling and routing for field personnel, optimizing resource allocation and reducing downtime.
- Implemented safety protocols that enhanced team compliance and minimized operational risks.
- Trained and mentored new dispatch staff on systems and processes, fostering a collaborative work environment.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
Regional Parts Manager
FTS International Services
Aledo, TX
08.2017 - 02.2018
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Streamlined inventory management processes to enhance parts availability and reduce downtime.
- Developed strategic partnerships with suppliers to optimize procurement processes and negotiate favorable terms.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Parts Manager
FTS International
Pleasanton, TX
09.2011 - 08.2017
- Procure parts for shop - equipment maintenance
- Inventory control - monthly, quarterly and annual audits
- Prepare equipment work orders for each job
- Assemble parts orders for up to 10 job locations
- Develop and establish accounts for Service and parts
Education
High School Diploma - undefined
Jourdanton ISD
Jourdanton, TX05.1993
Skills
Communicated effectively in Spanish, facilitating reading and writing tasks
Supported inventory management processes to maintain optimal stock levels
Assisted in enhancing customer satisfaction through proactive service
Cultivated positive vendor relationships to streamline supply chain operations
Operated forklifts safely and efficiently to assist warehouse operations
Contributed to warehouse operations through effective handling and organization of goods
Facilitated staff training sessions to improve team performance and skills
Maintained an energetic and positive attitude to foster a motivating work environment
Certification
Driver's License
Languages
Spanish
Full Professional
Timeline
Aftermarket Account Manager
HOLT Truck Centers
04.2026 - Current
Counter Salesperson
French Ellison - Kenworth
08.2025 - 04.2026
Service Advisor
Ford of Pleasanton
11.2024 - 08.2025
Service Writer/Shop Supervisor
Diesel and Gas Garage
06.2024 - 11.2024
Account Manager
TruckPro
01.2023 - 06.2024
Store Manager
TruckPro
11.2019 - 12.2022
DOT/ Dispatch Supervisor
US Well Services
03.2018 - 01.2019
Regional Parts Manager
FTS International Services
08.2017 - 02.2018
Parts Manager
FTS International
09.2011 - 08.2017
High School Diploma - undefined
Jourdanton ISD