Rita Ramos
Hackensack,NJ
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Custodian
Cliffside Park District School 6
07.2023 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Cashier Assistant Manager
Speedway Gas Station
08.2019 - 07.2023
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Monitored areas for security issues and safety hazards.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Cashier
Dollar Tree Distribution Center
05.2017 - 03.2020
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
Agent
Tunstall Americas
07.2017 - 02.2019
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Scheduled patient appointments and verified health insurance using epic.
- Reviewed and executed confidential documents, contracts and disclosures.
Home Health Aide
First Care Of New York
02.2011 - 07.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided direct personal care and administrative services to clients.
Cashier
Morton Williams Supermarket
08.2008 - 12.2010
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
GED -
Bergen County Technical Schools
Hackensack, NJ07.2023
Certification - Phlebotomy
EKG/Phlebotomy Technician Certificate
The Bronx, NY06.2016
Leadership Institute
Bronx, NY06.2007
Skills
- Bilingual English and Spanish fluently
- Excellent Communication and Interpersonal Skills
- Client Communication
- Facility Maintenance
- Cash Register Operation
- Returns Processing
- MS Office
- Word and Excel
- Access and Powerpoint
- Windows
- Epic
- Type WPM 30-35
Languages
Spanish
Native or Bilingual
Timeline
Custodian
Cliffside Park District School 6
07.2023 - Current
Cashier Assistant Manager
Speedway Gas Station
08.2019 - 07.2023
Agent
Tunstall Americas
07.2017 - 02.2019
Cashier
Dollar Tree Distribution Center
05.2017 - 03.2020
Home Health Aide
First Care Of New York
02.2011 - 07.2016
Cashier
Morton Williams Supermarket
08.2008 - 12.2010
GED -
Bergen County Technical Schools
Certification - Phlebotomy
EKG/Phlebotomy Technician Certificate
Leadership Institute
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