Rita Ramos
Sinking Spring,PA
Summary
Adept bilingual Service Rep Team Lead with a proven track record at Lab Corp, where I spearheaded team supervision and process enhancements, significantly boosting efficiency. Renowned for exceptional leadership and problem-solving abilities, I excel in high-stakes environments, ensuring seamless cross-functional collaboration and continuous staff development. Seeking a position to leverage my skills in new and challenging ways to continue building and refining my knowledge.
Overview
12
12
years of professional experience
Work History
Service Rep Team Lead
Lab Corp
Hollywood, FL
12.2012 - Current
- Coordinate daily activities and supervise staff to ensure efficiency.
- Coordinated and managed routes and schedules for the team.
- Supervise the safe and timely transportation of specimens, supplies, and materials to designated locations.
- Collaborate with cross-functional teams to resolve production errors, and escalate issues when necessary.
- Perform quarterly evaluations to ensure the knowledge and growth of team members.
- Implement continuous improvements to enhance processes in place.
Education
High School Diploma -
North Miami Beach High School
Miami Beach, FL01-1977
Phlebotomy Certification
Miami, FLSkills
- Bilingual: English, Spanish
- Extensive customer service and communication skills
- Leadership: Extensive management skills
- Strong multitasking experience
- Detail-oriented
- Exceptional problem-solving and critical-thinking skills
- Typing speed: 60 WPM
References
References available upon request.
Timeline
Service Rep Team Lead
Lab Corp
12.2012 - Current
High School Diploma -
North Miami Beach High School
Phlebotomy Certification
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