Rita Robinson-Reed
Brandon,MS
Summary
A reliable and competent professional with a vibrant personality, exceptional customer service, and data entry skills. Great time management and multi-tasking skills. Able to prioritize what needs immediate attention to meet deadlines and skilled at handling multiple tasks at the same time. Seeking a position which will give me the opportunity to utilize my skills and continue to develop in a growing company.
Overview
11
11
years of professional experience
Work History
Patient Services Coordinator II
UMMC School of Dentistry
Jackson, MS
03.2022 - Current
- Perform analytical and data entry task
- Answer patient calls concerning billing, appointments, payments
- Directing patients to appropriate resource to resolve issues
- Confidentially manage patient accounts
- Scheduling
- Answer pre-visit questions
- Ensure compliance with professional standards & regulatory requirements
- Collect payments
- Work as a team player to ensure each patient receives the best service possible
- -Scan documents into patient charts
- Assist with training
- Handling customer complaints
- Managing inventory
- Use printer, scanner, fax, multi-phone line system
Patient Access Data Integrity Specialist I
University Of MS Medical Center
Jackson, MS
06.2021 - 03.2022
- Data Entry
- Patient registration
- Scheduling
- Insurance authorization
- Collecting payments
- Creating and maintaining patient charts
- Resolving issues with customers account for payment
- Complying with HIPAA guidelines and regulations
- Perform and dress in a professional manner at all times
- Working independently but also being able to work as a team
Instructional Assistant
Jackson Public School District
Jackson, MS
08.2015 - 05.2021
- Administered a wide range of developmental tests and assessments to determine student competency levels and develop learning plans
- Consulted with teachers on classroom adaptations, instructional modifications, adaptive equipment and behavior modification plans
- Created and maintained accurate student records, including grade books, progress reports, attendance, behavior and discipline records
- Taught students with various developmental disabilities in one-on-one and small group setting
- Created games and other activities to increase fine motor skills
- Made modifications to students tasks to align with their learning ability
- Taught multiple subjects such as reading and language arts, social studies, mathematics, science
Customer Service Representative
Advance Ameriac
Jackson, MS
05.2013 - 07.2015
- Make bank deposits and postage deliveries
- Generate revenue by assisting clients with processing cash advance transactions and cross selling MoneyGram services and Visa prepaid cards
- Reviewing the application, entering data into an internal database, reviewing documents for approval
- Preparing bank deposits, and answering multi-phone lines
- Handle large amounts of money, communicate with customers, business partners, and the general public, perform weekly record audits, work within budget
- Made many marketing trips to locate prospective customers
- Provided assistance to potential customers by explaining the loan process and answering any questions concerning the loan criteria
- Follow guidelines in collection procedures enforced by state law
Education
Master of Arts - Organizational Management
Ashford University
Clinton06-2011
Bachelor of Arts - Healthcare Management
Ashford University
Clinton, IASkills
- Appointment Scheduling
- Patient Registration
- Strong Organization
- Insurance Verification
Timeline
Patient Services Coordinator II
UMMC School of Dentistry
03.2022 - Current
Patient Access Data Integrity Specialist I
University Of MS Medical Center
06.2021 - 03.2022
Instructional Assistant
Jackson Public School District
08.2015 - 05.2021
Customer Service Representative
Advance Ameriac
05.2013 - 07.2015
Master of Arts - Organizational Management
Ashford University
Bachelor of Arts - Healthcare Management
Ashford University
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