Amber A. Gainwell
Yazoo City,MS
Summary
Career Strengths Ledger Balancing/Balance Allocation Time Management Excellent written and verbal communication skills Strong mathematical skills Ability to work autonomously Strong client-facing skills Effective selling techniques
Overview
8
8
years of professional experience
1
1
Certification
Work History
Enrollment Data Specialist
UMMC School Of Nursing
Jackson, MS
03.2023 - Current
- Validated incoming data against quality standards to eliminate irrelevant or unusable information.
- Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
- Scanned documents and saved in database to keep records of essential organizational information.
- Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Supported operations staff in researching data configuration and processing issues.
- Coordinated the establishment of a technical evaluation committee to determine the acceptability of technical proposals, ensuring comprehensive evaluation.
- Input contractor performance data into appropriate databases, maintaining a record of contractor performance for evaluation.
- Ensured the technical evaluation factors and award criteria were clearly stated in the request for proposal, enhancing transparency in the procurement process.
- Conducted market analyses to test noncompetitive assumptions of requisition, leading to more informed decision-making in procurement.
Science Teacher
Yazoo County School District
Yazoo City, MS
07.2018 - 06.2022
- Cultivate a hunger for knowledge among students and engage them to learn
- Create lesson plans; evaluate student performances; and teach using lectures, technology and hands-on learning experiences
- Help set goals for students and work with the class to help them attain these goals
- Assign work by means of in-class worksheets, projects, homework, presentations, reports, etc
- Participate in teaching training sessions and stay up to date with current teaching methods, practices and any new knowledge in your field
- Coordinated and collaborated with other faculty members during lesson plan development.
- Encouraged student interest in Science, Technology, Engineering and Mathematics (STEM) and participation in middle and high school national science competitions.
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Understood critical development years for adolescent minds and structured lessons to meet cognitive abilities.
- Used ticketing systems to manage and process support actions and requests.
- Installed, modified and repaired software and hardware to resolve technical issues.
Bank Teller
Bank of Yazoo
Yazoo City, MS
11.2017 - 06.2018
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Performed tests of functionality, security and performance of different workstations and devices.
- Activated accounts for clients interested in new services.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Senior Sales Representative
Cspire
Yazoo City, MS
03.2016 - 11.2017
- Serviced existing accounts, obtained orders, and established new accounts by asking targeted questions
- Monitored competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc
- Recommended changes in products, service, and policy by evaluating results and competitive developments
- Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Bachelor of Science - Medical Rehabilitation Services
University of Arkansas At Pine Bluff
Pine Bluff, AR12.2015
High School Diploma - undefined
Yazoo City High School
Yazoo City, MS2011
Skills
- Technology Integration
- Database Schemas
- Business Processes and Procedures
- Information Technology Industry Knowledge
- Computer Operating Systems
- Remote Desktop Services
- Customer Satisfaction
- Data Analysis
- MSIS Student Information
- MSIS Summary Data
- MSIS Performance Action
Certification
X-Ray Certified, 2021- Present
Technology
Microsoft Office, Word, Works, Excel, and PowerPoint
Internet Explorer
Timeline
Enrollment Data Specialist
UMMC School Of Nursing
03.2023 - Current
Science Teacher
Yazoo County School District
07.2018 - 06.2022
Bank Teller
Bank of Yazoo
11.2017 - 06.2018
Senior Sales Representative
Cspire
03.2016 - 11.2017
Bachelor of Science - Medical Rehabilitation Services
University of Arkansas At Pine Bluff
High School Diploma - undefined
Yazoo City High School