Rita Scott
Hawthorne,CA
Summary
Experienced results-oriented IT professional with exceptional communication skills and a talent for effectively establishing rapport with all levels of management, IT staff and stakeholders. Strong technical acumen with a very high aptitude for acclimating to new environments, hitting the ground running and being a significant contributor. Excellent at managing project tasks and consistently meeting and exceeding project objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Business Systems Analyst
Riot Games
06.2021 - 03.2024
- Senior Business Analyst on the ServiceNow Platform team supporting the IT Community and Riot Games Business units
- Actively engaged the business units across the organization to understand and evaluate their current business processes
- Mentored, guided and advised new customers onboarded onto the SNOW platform
- Contributed to the addition of new catalog items on the self-service portal and the enhancement of existing items
- Created and managed epics and stories, workflow diagrams, and spreadsheets as supporting documentation
- Managed and prioritized incoming ServiceNow requests
- Attended scrum rituals with the ServiceNow team
- Partnered with the development staff during the implementation of new releases
- Collaborated with various IT Operations areas to capture requirements for new ServiceNow modules
- Conducted demos, organized and conducted training sessions, created quick reference training materials, organized and managed UAT sessions, provided production support upon implementation.
Senior Business Analyst
Sony Pictures Entertainment
08.2019 - 03.2020
- Senior Business Analyst on the ServiceNow Platform team supporting the IT Community and Sony Entertainment Corporate Business Partners
- Spearheaded the intake and prioritization of demand requests
- Led the daily Platform Kanban team stand up status meetings
- Attended daily scrum meetings
- Provided improvement suggestions for the Kanban board setup
- Contributed to the development of a Kanban team Working Agreement
- Gathered and fleshed out business requirements, created user stories/functional requirements, process flows, and mockups
- Conducted system testing and user acceptance testing
- Provided demos for requestors and stakeholders
- Captured new requirements and business strategies
- Triaged and resolved incidents
- Implemented new functionalities and modifications to various ServiceNow modules
- Implemented the functionality for the interface between ServiceNow incidents and Jira bugs
- Facilitated and supported the onboarding of various other Sony Corporate entities to the ServiceNow Platform
- Developed training demos and Quick Reference Guide PDFs
- Created UAT demo videos
- Tested and regression tested new releases
- Created reports and completed research as requested by Product Owners and stakeholders
- Led multiple proof of concept initiatives for Corporate Business partners.
Senior IT Business Analyst
Kaiser Permanente
06.2018 - 06.2019
- Senior IT Business Analyst on the IT Service Management Project (ITSM Service Catalog MGMT Team)
- Managed the ServiceNow and Jira platforms for the Service Catalog team
- Managed the daily/weekly intake request queue
- Interfaced with Service Catalog customers
- Translated submitted Service Catalog requests into functional requirements
- Provided an integration between ServiceNow and Jira
- Collaborated with subject matter experts and developers
- Supported the Service Catalog team in all areas needed
- Participated in daily scrum meetings
- Drove the initiative to create and continually refine and improve the integration between ServiceNow and Jira
- Created hundreds of requests and over 1100 associated Jira stories
- Surveyed service request customers
- Triaged incidents and created and assigned Service Catalog related defects and bugs in Jira
- Participated in POVs with ITSM team members.
Senior IT Business Analyst
Honda North America
04.2012 - 12.2017
- Senior IT Business Analyst on the IT Service Management Project (ITSM)
- Partnered with business owners, stakeholders, and third-party vendors
- Conducted extensive interviews
- Developed and groomed stories required to configure the ServiceNow modules
- Participated in daily scrum meetings
- Created workflow diagrams
- Provided demos to business owners and stakeholders
- Drove the initiative to create and continually refine process guides
- Led the System Testing effort
- Captured and remediated defects
- Provided guidance to new team members
- Designed and presented kick-off materials for User Acceptance Testing
- Coordinated the User Acceptance Testing effort
- Proactively captured and reported testing metrics and results
- Strategized with management in go-live readiness sessions.
Senior IT Business Analyst
Honda North America
04.2012 - 12.2017
- Senior IT Business Analyst on the Information Technology Asset Management (ITAM) Transformation Project
- Successfully conducted JAD sessions
- Collaborated with the IT Asset Manager, individual organizations in the enterprise, and the development staff
- Created mock-ups for new wizards, views, and reporting functionalities
- Developed and presented to-be PowerPoint presentations
- Led the effort to ensure HP Asset Manager was the system of record for all corporate software and hardware
- Spearheaded the System Testing effort
- Tracked defects and ensured they were remediated and resolved
- Developed user guide, training materials, and work instructions
- Provided post-implementation production support.
Senior IT Business Analyst
Honda North America
04.2012 - 12.2017
- Senior IT Business Analyst on the TREAD ACT COMPLIANCE SYSTEM (TRACS) Project
- Conducted extensive interviews
- Developed business and functional requirements documents
- Proposed and developed UI screen specifications
- Led requirements brainstorming sessions
- Created PowerPoint presentations and demos
- Proactively developed system documentation artifacts
- Oversaw the System Testing effort
- Tracked defects and ensured they were remediated and resolved
- Facilitated the User Acceptance Testing effort
- Provided post-implementation production support.
Education
B.S. Computer Science -
Purdue University
Skills
- User Education and Training
- Client Relationship Management
- Oral and Written Communication
- Strong Work Ethic
- Multi-tasker
- Proficient in MS & Google Suite
- Scrum rituals
- Ambitious Self-starter
- User Acceptance Testing
- ALM - Quality Center
- HP Asset Manager
- Agile
- ServiceNow
- Jira
- Kanban
- SQL
Certification
PeopleCert – ITIL4 Certification
Timeline
Senior Business Systems Analyst
Riot Games
06.2021 - 03.2024
Senior Business Analyst
Sony Pictures Entertainment
08.2019 - 03.2020
Senior IT Business Analyst
Kaiser Permanente
06.2018 - 06.2019
Senior IT Business Analyst
Honda North America
04.2012 - 12.2017
Senior IT Business Analyst
Honda North America
04.2012 - 12.2017
Senior IT Business Analyst
Honda North America
04.2012 - 12.2017
B.S. Computer Science -
Purdue University
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