RITA SHORT
PADUCAH,KY
Summary
Results-driven Collections Agent with a proven track record in debt negotiation, conflict resolution, and account management. Committed to building customer rapport and implementing effective payment arrangements to resolve outstanding debts.
Overview
19
19
years of professional experience
Work History
Collections Agent
CREDIT BUREAU SYSTEMS
Paducah, KY
12.2006 - Current
- Negotiated payment plans with clients to resolve outstanding debts.
- Conducted thorough account reviews to ensure accurate and up-to-date records.
- Implemented conflict resolution strategies to address customer disputes effectively.
- Trained new collections agents on best practices and company policies.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Education
High School Diploma -
PADUCAH TILGHMAN HIGH SCHOOL
Paducah, KYSkills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
Accomplishments
CERTFIED ACA COLLECTION SPECIALIST
- Earned "[Name of Award]" Award in [Year].COLLECTOR OF THE YEAR IN 2021, 2022, 2023, 2024, AND 2025
Timeline
Collections Agent
CREDIT BUREAU SYSTEMS
12.2006 - Current
High School Diploma -
PADUCAH TILGHMAN HIGH SCHOOL