Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rita Shrestha

Summary

As an organized and adaptable IT professional, wealth of experience in delivering exceptional customer support and resolving various IT-related issues. Expertise extends to installing, configuring, and maintaining computer hardware and software. Additionally, experienced in implementing technical solutions and managing user needs.

Driven by enthusiasm and a collaborative spirit, capable of handling procedures and processes that improve functionality within organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Specialist (Contract Full-time,Remote)

Orion IT
01.2022 - Current
  • Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
  • PCs Imaging, inventory management and assets tracking.
  • Used ticketing systems (Fresh Desk) to manage and process support actions and requests.
  • Managed backup and recovery of data assets to safeguard system availability.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
  • Microsoft 365 management for Exchange Online, One Drive and teams
  • Router Configuration and monitoring (Arista/SonicWall/Basics Of Cisco)

IT Support Level 1 (Contract Full-time, Remote)

Delta IT
10.2020 - 12.2021
  • Supported network infrastructure by performing installations, configurations, and basic troubleshooting tasks.
  • Installed, configured and maintained computer systems and network connections.
  • Installed Active Directory ,DHCP Service
  • Exchange administration and mailbox management
  • Responded to support requests from end-users by providing timely technical assistance and escalate appropriately if needed.
  • PCs Imaging and backups
  • Documented processes and procedures for efficient knowledge sharing among team members.

Education

Bachelor's in Bussiness Studies -

Tribhuwan University
Nepal

Skills

  • Windows OS,LAN, WAN, TCP/IP Ethernet, VPN
  • Ticketing system proficiency (Fresh Desk)
  • Active Directory Configuration and Management
  • Group Policy Management
  • Backup and recovery
  • Microsoft 365 Support
  • PC Imaging
  • Server Management
  • Technical Troubleshooting

Certification

CompTIA Network+ Certified

Timeline

IT Support Specialist (Contract Full-time,Remote)

Orion IT
01.2022 - Current

IT Support Level 1 (Contract Full-time, Remote)

Delta IT
10.2020 - 12.2021

Bachelor's in Bussiness Studies -

Tribhuwan University

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Rita Shrestha